Question about Kenmore HE2 Plus Front Load Washer

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Door is locked code F21 wont run or cycle or empty water

Door is locked code F21 wont run or cycle . All lights on add rinse, clothes clean , but door is still in locked position. Ealier in day error code read door locked, forced it into quick cycle and error code changed to f21

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  • Anonymous Mar 29, 2014

    The filter cup is clean, it did not have anything other than one thread in it. There was no bad smell at all.

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  • Kenmore Master
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First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out

How abt a nice rating for the free help? Thnks

Posted on Aug 18, 2014

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Try hitting the stop button twice - we are having the same problem but ours isn't draining

Posted on Jan 13, 2010

  • Jessica Oct 31, 2011

    Did you all keep your washer or get rid of it? Mine has been giving me problems since I got it in 2008. I have the f21 code as well now with a locked washer, full of water. I have not been happy with the washer since day one....think I am going back to a top loading washer after this.

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1 Answer

What does error code F-90 mean on a Kenmore delf cleaning wall oven


The F90 error code indicates that the door unlock time exceeded. This will happen if the lock is in the locked position with the oven door open or if the lock motor fails. Have someone hold in the oven door light switch while you set the control up for the self-cleaning cycle. Let the self-cleaning cycle run for only 4-5 minutes then press stop/cancel. This should allow the lock assembly to reset & retract the door lock back into the unlocked position.

You can also try resetting the appliance by disconnecting it from the outlet or switch off the circuit breaker for 20-30 minutes. Once power is restored run a test cycle. If this does not work I suspect a door lock assembly failure. This type of diagnosing will require accessing the lock assembly & using a volt/ohm meter for testing

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Error message SUD and F21 even after unclogging the filter


Push the pause/cancel button twice to clear your message. Then run through a rinse/spin cycle. Next try a normal load without any detergent. SUDS is usually from too much detergent. If this fails, checked the hose for kinks. Check connections and if all that fails, you will probably have to replace the pump. Good Luck!

Feb 04, 2014 | Maytag MAH6700AWW Neptune Front-Load...

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Error code nd


my washer comes to the rinse cycle and wont go any further and beeps and the says "nd" on the screen. Door is locked and wont let me get my clothes out

Aug 04, 2013 | Samsung WF337AA Front Load Washer

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What does F21 mean?


The "F21" error code indicates it takes too long for water to pump out of the tub. This can be caused by using too much High Efficiency detergent or using too much of the wrong kind of detergent. This error code can also be caused by debris clogging the drain pump. Is the error continues after you clean the filter, then you will need to replace the drain pump with this new one.

Oct 20, 2012 | Kenmore Elite HE5t Washer

1 Answer

I have the Kenmore front load washer HE2. How do I use the clean washer cycle.


Hello, welcome to FixYa.

In order to perform a "clean" on the HE2 is as follows...Read these instructions completely before beginning the cleaning process.
**If necessary, the cleaning cycle may be interrupted by pressing STOP. This will stop the cycle. A RINSE/SPIN cycle must then be run to thoroughly rinse the remaining bleach from the unit. Failure to do so will cause damage to the unit and clothing added to the next cycle.**

Begin procedure

1) Open the washer door and remove any clothing or items from the washer.

2) Be sure the door is closed.

3) Open the dispenser drawer and immediately add 2/3 cup (160 mL) of liquid chlorine bleach to the bleach compartment.


NOTE: Do not add any detergent to this cycle. Use of more than 2/3 cup (160 mL) of bleach will cause product damage over time.


4) Be sure dispenser drawer is closed.


5) Select the CLEAN WASHER cycle.

6) Press START.

NOTE: The basket will rotate, then the door will unlock, lock again, and then the cycle will continue. The machine will not fill, but the basket will rotate while the washer runs a short sensing cycle. This will take approximately 3 minutes.


7) The cycle will determine if clothing or other items are in the washer. a) If no items are detected in the washer, it will proceed to step 8. b) If any items are detected in the washer, all cycle lights will flash and "rL" or "F/34" will be displayed. Associated LED status lights will remain lit. The door will then unlock. Press STOP to cancel the failure code. Then repeat steps 1, 2 and 6 to start the cycle again.


8) Once the cycle has begun, allow the cycle to be completed.


9) After the cycle is complete, leave the door open, slightly, to allow for better ventilation and drying of washer interior.

Good Luck and thank you for choosing FixYa. Please take a moment to rate the info I provided and a short testimony is appreciated.

Regards,

Macmarkus :)

Aug 14, 2011 | Kenmore HE2 Plus Front Load Washer

2 Answers

The screen says f21 and does not rinse cloths out


If this is a Kenmore Elite, Maytag Epic, or Whirlpool Duet front loader series washer, "F21" is a Long Drain error code. This may be an indication that you have an obstruction somewhere in the drainage system. Most commonly, this means there is something lodged in the drain pump or inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris and small articles of clothing such as socks or under garments can commonly clog in this area as well causing the drain cycle to fail.

NOTE: A "SUD" error code can often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

Feb 25, 2010 | Washing Machines

1 Answer

I have a F21 error code and the washer is locked and wont open get my clothes


Run it through the rinse cycle again, then when that's done...

There is a strainer on the drain pump that is clogged. The manual does not mention this at all, it merely states the drain hose is kinked or clogged.

Under the front door there is a panel that is the width of the machine and is held in place by two screws, one on either side.

When you remove that you will see the pump and the the strainer attached to it. Unscrew the strainer (put a small pan under it to catch excess water) and remove to remove the junk accumulated.

Also, attached to the panel is another manual that refers to the error codes you are seeing.

Jan 01, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

F21 and 5d code


that is because there is a problem with your pump. you need to take the bottom panel off and untwist the pump filter if it has gone further you need to take the 3 screws out of the pump and clean the impeller. try cleaning the pump filter first though and let me know how it goes

Jun 24, 2009 | Kenmore Washing Machines

1 Answer

The F21 signal keeps flashing.


f21 is long drain, failed to drain in 8 mins. f27 is overfill, overfill contacts on pressure sw closed. If unit did actually successfully drain normally then pressure sw is likely the problem.
1. did pump come on? if no replace pump
2. is unit draining at normal rate? no then clean pump.
if yes on both replace pressure sw.
to second poster if getting suds error when using HE then you likely are using to much detergent. If avail run a clean washer cycle.
or normal cycle with bleach or fabric softner, no clothes

Apr 21, 2009 | Whirlpool Duet GHW9150P Front Load Washer

3 Answers

He4t - monthly bleach cleaning cycle


Washer Monthly Maintenance Procedure:
This cycle uses higher water volumes in combination with liquid chlorine bleach to thoroughly clean the inside of your washing machine.
  1. remove any clothing or items from washer
  2. CLOSE door (duh)
  3. open dispenser drawer and remove the detergent compartment and set aside. No laundry products will be added at this time. You will be required to add only liquid chlorine bleach at a later step.
  4. For Kenmore Elite HE products press a specific combo of buttons.
  • Select Rinse/Spin program
  • select low spin speed
  • select warm/cold water temp.
  • select 2nd rinse option
  • push the "end of cycle" signal button 4 times within 5 seconds to start the cycle
The machine will fill and run a short sensing cycle. This will take about 3 minutes.

Step 5
  1. The washer will provide 4 short tones. Check the: ESTIMATED TIME REMAINING display for the codes indicated below:
  • if "Ab" (add bleach) displayed in the estimated time remaining window (you'll hear 4 short tones) proceed to Step 6.
  • if "rL" (remove load) displayed in the Estimated Time Remaining window an error tone will sound. The door will unlock.
    -open the door and remove the items from the washer.
    -continue the cycle by pressing the START button.

    NOTE: The water in the unit will dispense for a moment, then the door will unlock, lock again, and then the cycle will continue with another check for items in the washer.

    The machine will fill and run a short cycle to determine whether any items have been left in the washer. This will take approx 3 minutes.

    the washer will repeat Step 5 until it can determine that there are NO items n the washer and will display "Ab" (add bleach).
6. Add liquid chlorine bleach.
  • If using the maintenance procedure for the first time, open the dispenser drawer and immediately add 1 cup liquid chlorine bleach to the Main Wash detergent compartment. The liquid bleach should immediately flow out of the dispenser.
  • If doing a monthly maintenance procedure, open the dispenser drawer and immediately add 1/3 cup bleach to the Main Wash detergent compartment. The liquid chlorine bleach should immediately flow out of the dispenser.

    NOTES:
  • Water will be flowing into the dispenser drawer when the bleach is added ... this is normal.
  • Do not add any detergent to this cleaning cycle. Use of more than 1 cup of bleachw ill cause product damage over time.
7. Once the cleaning cycle has begun, allow the cycle to complete. An est cycle time will appear on the display.

8. After the cleaning cycle is complete, leave the door open, clightly to allow for better ventilation and drying of washer interior.

9. Replace the detergent compartment divider.

Feb 04, 2008 | Kenmore 3.8 cu. ft. HE4t Front Load Washer

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