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Back up any important files to CD, USB Flash Drive, or External hard disk as they will be lost during this process. Insert the recovery disk and restart the computer. When prompted, press any key to boot from CD, then follow the prompts on the screen.
When you purchased the computer, you should have received a set of "System Restore" CD-ROMs. Use them.
If you have lost them, telephone HP/COMPAQ, and order a replacement set of "System Restore" CD-ROMs. The cost could be $20 for the set, and $20 for courier-shipping. When the disks arrive, use them.
P.S. Backup all your music/files/bookmarks/contacts before doing the "factory" reset.
Bring up a command prompt and in the window type SFC /scannow
When that is done it will tell you if there are files missing and whether it was able to repair them.
If you can't get it to boot from last known config, safe mode, or anything else, you won't get it to boot from CD. Sounds to me as if the HD has failed.
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