Hi I understand your problem..
Please try out this steps. If still have the same problem then try updating the firmware...
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
Steps to update the firmware..
http://kb.sandisk.com/app/answers/detail/a_id/306
I had a player that did that. i tried manuals to reset it but none worked. as far as i know its dead
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