There are many compatibility issues still with CD/DVD formats and disk drive manufacturer's.
Check the format of the disk (CD-RW, CD+RW, etc...)
Sounds like the drive isn't recognizing the format this disk was written in. Google CD/DVD format types for a better understanding.
SOURCE: Windows XP not recognizing cds/dvds in my HP DVD640i
Most likely your CD-DVD burning software is corrupted. When that happens, the machine doesn't recognize the existence of the CD/DVD hardware. Clean up your machine, defrag, run a freeware registry cleaer-defragmenter (see C-net for a good one). Then Reinstall/upgrade your burning software (the Windows XP software is not sufficient) either from HP/Compaq, if it came with your machine, or the program website if you purchased it separately. You may find out which it is by using a marvelous freeware program called Belarc advisor.
SOURCE: DVD RW DVR-K16 does not recognize blank DVD-R
I have a Pioneer DVDRW DVR-K16, in a sony dv81114Notebook. Running Windows XP. It cannot play dvd's and cd's, It will recognize blank CD-R's but when I insert a DVD-R it say's no disc installed. I have firmware version 1.15.
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