No Sound I have switched to Verizon Fios and have a great picture but am unable to get sound using a five cable set that is supposed to pick up video as well as sound. Any thoughts? George

You may need to set the fios box to HDMI output.

You should be able to run an optical audio cable from the Verizon set-top-box to the optical audio in on the surround sound system

I have the Samsung Sound Bar WS1R model. I tried all of the Samsung codes; TV, audio receiver, and audio amplifier. The DVD code 3918 worked for my Verizon FiOS remote. Program it to your AUX button and it will control the volume while your other buttons; channel, menu, etc work the set top box. I hope it works for you too!

I had issues when I set an SD override for the box, it would sometimes display as bad input when switching to HD content(as well as display all menus in SD even with HD mode in settings.) Turning that off in settings (also turned off "modes" which has no description) stopped it and gave me guide/menus in HD.

In a nutshell, there is no solution to this problem. The new Insignia TVs have a compatibilty issue with certain HDMI connections. The best thing is to return the TV and purchase another brand. I bought the LG w/built-in DVD and everything works great.

Best Buy owns some of the brands it sells. Best Buy currently has five private labels which include Insignia, Dynex, Init, Geek Squad, and Rocketfish. Insignia focuses on electronic equipment, including televisions, monitors, car stereos, home theater systems, and portable video and audio players.

The Best Buy televisions are made with substandard components. They are not produced with the same standard the orginal manufacture items.

With the factor of substandard pieces and flash/firmware glitches; it sound like you have a software problem.

I would contact the manufacture ASAP and have a field tech come by to update your television.

did you remember to put audio leads in

no one ever got back to me - no email, no chat, no nothin
so.... does that mean I will also get no response next month when I contact you to have the charge I'm sure I'll see on my card next month removed?

I have purchased KLV-40W400A Full HD but I am not satisfied with the picture quality. When the issue was raised sony is putting blame on Tata Sky and vise versa.
Kindly suggest.

go to verizon.com and look up fios tv and then from there go to installation and then troubleshooting