I lost my password and user LACIE network space

hi
yes you have to google and download the software and burn it to a disk to be able to reset it or by pass the windows software.

if its a bios password then it will depend on the make and model of the laptop some you only have to remove the cmos battery and others need the manufacturers intervention but you need prove of purchase.


whilst others need a device and soldering onto the chip to remove the password.


cheers

try accessing it with the admin account details

Hello, I had similar problem with 2Big Network2 which was freezing the same way. I know the question is old but maybe someone will find this answer useful.

I solved the problem by updating the firmware. It may seem trivial but it took some time to figure out how to do it right.

My firmware was 1.3.7 and I was unable to easily get SSH access.

To upgrade the disk you have to
1. get it recognizable by Lacie Network Assistant. If you have a fixed IP it may not see the disk. To switch your device to DHCP assigned IP you have to reset it to factory settings (without losing data). Procedure from LaCie site works (http://manuals.lacie.com/en/manuals/d2-2big-5big-network2/reset)

1. Make sure the product is turned OFF.
2. Press and hold down the front button. Without releasing the front button, turn the product on by pressing the power switch on the rear of the product.
3. Keep the front button pressed until the front LED becomes solid red, then release it. (The LED should become solid red about 10 seconds after you turn on the product.)
4. The front LED will blink blue. When it becomes static blue, press the front button once within 5 seconds to confirm reset.
5. If any of the steps are omitted, the product will boot normally without resetting.

2. you need the LaCie Network Assistant which you can download from here http://www.lacie.com/support/drivers/driver.htm?id=10138
I used 1.5.15 version for windows
3. Once you have the LNA installed it should recognize the disk. However if it doesn't start and says you are missing bonjour service just go to the installation directory and install bonjour.msi
4. At this point you should be able to start LNA which finds your drive. Now you need firmware (capsule file). You can't just load the newest firmware out there. Given fw version can be applied only to certain previous revisions. To check which version you need you have to check your current release. To get your current release open LNA and go to Configuration tab. The current system version is displayed in the bottom-left corner.
I updated mine to next release (from 1.3.7 to 2.0.5).
5. Now you should now to which release you should update. The question is where to get the firmware from if the LaCie support page (http://www.lacie.com/fi/support/drivers/driver.htm?id=10201) does not contain the one you need ? You can use and ftp service (it's not obvious).
Go to ftp://2bignetwork2-update.lacie.com/ (just put this address in files explorer address field) and login with 2bignetwork2 user and 2bignetwork2 password. Then browse for firmware.
6. now assuming you have successfully downloaded the firmware open LNA go to configuration tab and click "Update your NAS.." button. Authenticate with admin user and admin password then browse for the capsule file and begin updating
7. drive will need couple minutes to finish (blinking blue-red) then it will restart and when the light turns solid blue you should be able to get access to the web administration interface.

As other suggested - if you don't want to risk losing data get disk(s) (if in RAID0) and use some linux box or VM to backup data.

In your office network, for sure, you have a DHCP server who gave the IP addresses to all devices for that network and this seems to be the reason for why you could see your NAS. On home, you also need a DHCP server. You don't say anything about you home network. The best idea is to just make a temporary network with 2 devices: your computer and your NAS by connecting the NAS directly to your computer's network adapter, set the IPV4 IP for that adapter to the same class addresses as your NAS was set by default (usually NAS had "192.168.x.y" where "x" could be 0, 1 or 2 "y" could be any value between 1 and 254, but mostly, 1) and try to access it via http to manage him (need a user name and a password). For NAS default address and username and password, consult NAS user manual. Access it with from your preferred browser using: \\192.168.x.y
Once you gain the control, cut off his DHCP service and tell him to accept the IP address from the network defined DHCP. (btw: one normal DHCP server is allowed on one network! Cascaded DHCP also is allowed, but it's a little bit complicated)
Good luck!

Just contact www.lacie.com great support. their answer for my drive was to upgrade the drive version and to reboot the drive. Maybe the last thing is enough. For me it worked.

If necessary update driver http://www.lacie.com/nl/support/drivers/driver.htm?id=10156

Follow the procedure below to reset the Network Space to factory defaults:

1. Move the power switch to the OFF position. Wait for the drive to shut down.
2. Turn ON the drive.
3. Within about 3 seconds, flip the switch OFF and On several times.
4. Immediately turn it ON

If the light flashes quickly, the unit is resetting itself. Attempt to connect to the drive again after about 1 minute using the default username and password (by default, they are both admin.)

Just contact www.lacie.com great support. their answer for my drive was to reboot the drive. For me it worked.


Follow the procedure below to reset the Network Space to factory defaults:

1. Move the power switch to the OFF position. Wait for the drive to shut down.
2. Turn ON the drive.
3. Within about 3 seconds, flip the switch OFF and On several times.
4. Immediately turn it ON

If the light flashes quickly, the unit is resetting itself. Attempt to connect to the drive again after about 1 minute using the default username and password (by default, they are both admin.)

Have you installed the lacie network assistant?

Just contact www.lacie.com great support. their answer for my drive was to upgrade the drive version and to reboot the drive. Maybe the last thing is enough. For me it worked.

If necessary update driver http://www.lacie.com/nl/support/drivers/driver.htm?id=10156

Follow the procedure below to reset the Network Space to factory defaults:

1. Move the power switch to the OFF position. Wait for the drive to shut down.
2. Turn ON the drive.
3. Within about 3 seconds, flip the switch OFF and On several times.
4. Immediately turn it ON

If the light flashes quickly, the unit is resetting itself. Attempt to connect to the drive again after about 1 minute using the default username and password (by default, they are both admin.)

Hmmm, reseting worked on mine. Identical symptoms except light stayed blue, not red. Unable to power down.
Before trying to get the drive working I got the data off using the procedure in the second post of this thread:

http://www.linuxforums.org/forum/peripherals-hardware/126831-reseting-lacie-2big-network.html

You need a linux system running. Maybe a live cd will do. I installed on an old IDE drive I had.

I then rest the decive using this procedure from Lacie and my drive is working again. Worthless though, because I can't trust it.

The procedure below will reset the 2Big Network to factory settings:
IMPORTANT NOTE: Following the procedure below can ERASE ALL DATA on the drive. Prior to following these directions, verify important data is stored securely on a different storage device.
Switch the drive OFF. Once it has shut down, ensure the power switch remains in the OFF position.
If the drive is in the SAFE mode, move the RAID switch to the BIG mode.
PRESS AND HOLD the button on the front. MOVE the power switch to the ON position. The light on the front of the drive will start blinking.
Once the light stops blinking, RELEASE the front button.
When released, it will begin BLINKING AGAIN. When it stops, PRESS AND HOLD the front button. The light will begin to blink again.
When the light stops blinking, RELEASE the button. The drive is now resetting itself. Switch the RAID selector back to SAFE if desired.
To restore data if it was lost during the process, recreate the shares and users on the unit prior to the reset. Any firmware updates applied will need to be applied again.

Just contact www.lacie.com great support. there answer for my drive was to upgrade the drive version and to reboot the drive. Maybe the last thing is enough. For me it worked.

If necessary update driver http://www.lacie.com/nl/support/drivers/driver.htm?id=10156

Follow the procedure below to reset the Network Space to factory defaults:

1. Move the power switch to the OFF position. Wait for the drive to shut down.
2. Turn ON the drive.
3. Within about 3 seconds, flip the switch OFF and On several times.
4. Immediately turn it ON

If the light flashes quickly, the unit is resetting itself. Attempt to connect to the drive again after about 1 minute using the default username and password (by default, they are both admin.)