There is water leaking into the freezer and freezing at the bottom. what do I need to do?

This sounds like your Defrost drain is cloged. Do not chizel the ice. use hot water or a hair dryer to remove the ice. Now your either going to be lucky or a little unlucky. look at the back bottom area of the freezer and look for a hole the size of a dime. This is the defrost drain if you see it. If you don't then you will need to pull the power plug from the machine and remove the back wall of the freezer to find the drain. Then you can defrost the ice and then pour hot water down it the defrost that ice and get the drain clear. Its not good practice to shove things down the tube to clear the drain. you could break the tube. if you half to use somthing like a zip tie that is flexable.

Once the drain is flowing water your clear and can put the back wall back together. and plug the machine back in.

Keep in mind that you will need to remove the food and have a place for it while you are working on the machine.

one more thing. try not to pour more that 2 to 3 cups of hot water down the drain. The pan may not hold much more and will spill on the floor behind the machine.