Hello,
When you are able to go through the player's menu you can select reset factory settings. Starting from the Main Menu select:
1. Settings menu
2. System settings
3. Reset factory settings
4. Yes (to confirm the selection)
Manual for the Clip+ in pdf format:
http://mp3support.sandisk.com/downloads/um/clip+-en-um.pdf
Just post a comment, when you need more help.
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