HP has been really great with my pavillion desktop and its out of warranty and they still help me with the issues and help me solve them it may take a while to get it taken care of you may have to emial back in forth to get your promblem taken care of. Here is the email support that you can try just provide the modle number and the serial number that should be located on one side of the computer or on the bottom of the tower, and Good Luck!
[email protected]
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