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This may sound simple but....Do you know for sure the oven temp is 550 (use a thermometer on the stone to be sure) The thermostat may be set at 550 but could be running hotter? I have had this problem in the past with ovens.
Open the oven and make sure it is empty nod one rack is near the middle level. Turn the knob that says OFF to BAKE. Then turn the knob with all the numbers to the temperature that Theo Sri toons on the box tell you to use.
Allow the oven to heat up for 10 minutes. It may beep when it is up to temp or a red light will turn off to let you know it is ready. Put the pizza in the oven on middle rack. Take it out according to box instructions ( usually 8 to 15 minutes).
That pizza out by sliding it onto a plate.
Turn off the oven and eat the pizza.
If it is not done completely, leave it in longer next time. Enjoy
Pizza sauce tends to be highly conductive and corrosive. If it got into the keypad or control board it is probably causing a short. It may be able to be carefully cleaned with alcohol but some disassembly is required.
A good pre-heated pizza stone will help cook the crust better when the pizza is placed right on the stone. As for the cheese burning, check the actual temp. of the oven with a good thermometer.
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