Acer Aspire 5610-4648 Notebook Logo
Posted on Feb 04, 2008
Answered by a Fixya Expert

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Acer crystal eye webcam not working... spam number 1800-975-0148 and 1-800-532-4187 below

Hi,while skyping my web cam doesnt work.I tried opening the programme to adjust setting,but that wont open either.what can i do?thanks Denis

  • 30 more comments 
  • gods 77 Feb 07, 2008

    i tried delete it then.restoy it

  • dugie610 Feb 07, 2008

    I click on my acer webcam icon to take some stills and microsoft windows pops up and says i can run this program want to search web for problem i hit yes and it doesn't find a prob.
    the webcam works fine with my trillian application but i'm trying to get a still.

  • Anonymous Feb 11, 2008

    Hi,while skyping my web cam doesnt work.I tried opening the programme to adjust setting,but that wont open either.what can i do?thanks Theodore

  • Anonymous Feb 13, 2008

    camera is not working

  • Anonymous Feb 13, 2008

    my crystal eye does not work.I CANT FIND THE PROGRAM!!

  • jelena984 Feb 13, 2008

    i can use it only off line and when i am on line it is only black window in place where should be broadcasting

  • ToMoDo Feb 16, 2008

    I can't open the webacm for some reason. Every time I try the message, "Acer Crystal Eye webcam Application has stopped working"



    - "A problem has led to the program not working as it should. The program will be closed, and you will receive a message when a solution is available"

  • Anonymous Feb 17, 2008

    acer aspire

  • Lyshlysh Aug 24, 2008

    i can open up my acer webcam but it will only take pictures i can't figure out how to use the webcam. i can't adjust the brightness or anything.

  • frerejohnny Aug 27, 2008

    first i open my web cam , i see a ballon on my desktop saying "this device can perform faster" and something like that concerning the "port Hub"

  • alexdlano Oct 15, 2008

    Simplemente no funciona. Acer aspire 5920. Cuando se configura el computador, el programa no la instala. Lo he intentado varias veces y es el mismo resultado,no funciona. No tiene sentido cambiar de computador con camara incluida, si a la fine uno queda con un equipo peor que antes.

  • boris fried Oct 31, 2008

    Webcam was working on my Acer One, but now system says camera cannot be found. DSoesn't show in My computer. Add camera in control panel does not find camera driver of that brand. Tried reinstall drivers in acer empower ctechnology feature - but no use.

  • Anonymous Dec 03, 2008

    I was using my webcam and all of a sudden it said that it was deleting the file, i dont know how i deleted it and i cant find the programm anywhere, not even in my trash can. ???

  • IHeartToey Jan 25, 2009

    When ever i try to go on webcam on via msn it doesnt work and it hasn't worked for a week now.

  • IHeartToey Jan 25, 2009

    Whenever i try and use my webcam with via msn it doesn't work.

  • kristy90 Jan 26, 2009

    when on msn chat when trying to start up the webcam it says it can not start, i need to check its not being used by another programme and try again. Its not being used by anthoer programme that i know, but did only get the laptop about a week ago

  • Anonymous Feb 21, 2009

    hi i have a aspire 5535 the cam works however the control options are not available , i have not got any CD to update driver and i have don it on line but its telling me its updated/
    really confusing :o) thanks

  • Anonymous Feb 25, 2009

    the web cam is not working

  • sujeet11 Mar 04, 2009

    when i run my web cam it shows camra not found......

  • Anonymous Mar 05, 2009

    my laptop.. (Acer aspire 5535) is working fine and so is the webcam and i have had no problems.. how do i make videos though..xx

  • marlenedolls Mar 06, 2009

    My webcam is not working. I can not find the program on the computer.

  • fatti_o Mar 13, 2009

    my webcam does not work with msn messanger or yahoo messanger. i have updated the driver stil not workin. what to do now?

  • patydelsur Mar 14, 2009

    I have an acer laptop model aspire 5920 and my webcam is not working. when I looking in the files tells me that is not installed. what can I do?

  • Anonymous Mar 21, 2009

    i cant open my wbcam.

    if i wont open it it is said "web cam not found"

  • Abdul2090 Apr 08, 2009

    when i turn on the cam it appears dark everytime

  • Anonymous Apr 13, 2009

    my crystal eye webcam not working

  • schuffertbra
    schuffertbra Sep 19, 2012

    My webcam got completely erased from my Acer. I try to download another but it wont work

  • Anonymous Jan 08, 2013

    i dowload and install acer eye crystal webcam from the internet. but every time i open acer eye crystal webcam a message appeared CAMERA NO FOUND

  • Anonymous Jan 08, 2013

    WHAT should i do?

  • Anonymous Jan 08, 2013

    even my bluetooth and wifi ..every time i pressed the fn and f3 nothings appear.

  • Anonymous Mar 18, 2014

    i cant get on skype i cant turn my web cam on tried all the normal solutions going into control panel etc

  • Anonymous Feb 14, 2021

    DO NOT DIAL/CALL 4187 PHONE.
    DANGER AWAITS YOU.

×

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  • Posted on Jun 25, 2008
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How do i updade webcam without disc?

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  • Posted on Sep 08, 2009
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I followed this pattern - Control Panel, System and Maintenence, System, Device Manager.

Once you get to this page you should see an alert symbol next to the Acer Crystal Eye Webcam, under the Imaging devices tab.

If you double click on the warning it should bring up another sub-window giving details of the webcam. Then click on the drvier tab at the top and click Update Driver. I clicked on automatically update and it worked straight away after that!

Hope this helps!

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  • Posted on Nov 16, 2008
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I have a note book of ACER ASPIRE 5920-6864 the camera crystal eye is not working please anybody cud help me

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  • Posted on Feb 14, 2008
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Dear gentlemen,

Please update the driver if necessary at Control Panel, System, Device Manager, Imaging Devices/Human Interface devices, Insert the CD driver click update at top menu level and browse for it. You can also check at the manufacturer's website for any updates. Since this problem occurs in different manner or complex due to other system faults, please scan viruses and spysweepers. Free AVG is good enough and demo version of Spysweeper is fine enough to check and guard for a month. Hope this helps.

Best regards,
Rosener Guyano

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  • Posted on Nov 23, 2010
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Acer crystal eye webcam error is found in my acer 5745 aspire series....... no video capture device is found

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  • Posted on Apr 24, 2009
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There is a crystal eye patch availible, Acer will send it to u if u call them.

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  • Posted on Sep 02, 2008
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Pleas help my prb ıs same but ıt cant solved with your suggest gıve new answers

  • spikeage87 Jan 02, 2011

    I had the same problem, but to solve my problem i went to system , device manager, and the usb drivers which ever ones have a caution icon beside double click it and update it and if its already updated then rollback the driver, and do this to all that has the caution icon.

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  • Posted on Oct 21, 2008
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How to webcamera key in laptop. I don't know. when the key switch in laptop. Ok Thank You Take Your Self

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  • Posted on Mar 26, 2010
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I get this message everytime i try to use the webcam with msn messenger: Kan ikke starte kameraenheten. Kontroller at kameraet ikke brukes av et annet program, og prøv deretter på nytt.

uhm, that was in norwegian, i'll try translating it as good as i can:
Can't launch the webcam. Please make sure the camera rn't being used by another program, then try again.

i have no idea what do do :(

Any suggestions?
pls feel free to send me an e-mail if u have any idea or hints of what might solve my problem :) [email protected]

A

Anonymous

Already solved. Just empty out pictures folder and the camera works fine. I use other products that don't interfere with the acer camera software.
doug

  • mia samms Jan 18, 2011

    Thanks it worked!

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  • Posted on Jul 12, 2010
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People I have the same problem, my suggestion buy a mini webcam. You canfind them on ebay, Walmart or Walgreens for $20 or less.

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  • Posted on Jun 30, 2010
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My laptop screen smashed. i went to get my laptop screen repaired. the webcam is still there and i can see it everythin else is still on my laptop but my webcam does not seem to work ..

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Related Questions:

0helpful
1answer

I have recently deleted my acer crystal eye web cam because it was not working, but now i don't know how to get it back and since i don't have it i cannot use video on skype either. i have tried...

insert acer cd driver at computer, then install acer crystal eye webcam from there

or you can download installer at
http://download.cnet.com/Acer-Crystal-Eye-Webcam/3000-2110_4-202548.html
after download double click the installer then follow the instruction until finish

Best of luck!
9helpful
1answer

Hi, I have Acer Aspire 4710 and my Crystal Eye Webcam is not working at all with any Skype version. Right now I have Skype 5.5 and it's still not working but when I open the Crystal Eye Webcam it works...

You need to redownload the drivers for your crystal eye web cam. Go to this link: http://us.acer.com/ac/en/US/content/drivers
When you get there, select "Notebook"...then select "Aspire". Then scroll down and select Aspire
4710 Then where you see "Operating System", select your operating system (ex: XP, Vista, or Windows 7). It will then show all the drivers for your operating system...scroll down until you see the camera driver software and then download and reinstall it. Hopefully this will help...good luck.
0helpful
1answer

Hi, my Acer Aspire 5732z does have a web cam, but it won't work. I've de-installed the driver and downloaded a new one from the Acer website, but it still won't function. If I open up Acer...

If there are no error status codes under device manager, then either you have some OS corruption and need to reinstall the OS or the webcam is defective. I would be more inclined to say the latter.
Skype is a good test, since you've obviously done that its most likely bad.
You could test the os theory by downloading hiren boot cd, burn the image to disc and boot into the mini xp live part, install skype and driver under it and test the web cam.
If its under warrenty just have them replace the web cam, if not i could replace it at a reasonable price. Comment back for additional assistance.
1helpful
1answer

Not opening my webcam

Hi,

Good day to you. In regards to your issue usually Acer Laptop users are facing problem with the Webcam Driver while migrating to Windows 7. While other devices work with the Windows 7 inbuilt drivers, the Acer Crystal Eye Web cam device needs an explicit Driver.

You can install this one to make your crystall eye webcam to work. This version works well with windows 7

Click the link to download:
http://www.techrena.net/downloads/Acer_Camera_Suyin_v.5.2.5.3_Win7x86x64.zip

> After download this file, just extract it to your computer using Winzip.
> Then install the driver
> Then restart your pc to finalize the installation

After that your acer crystall eye webcam should work. Hope this work for you in resolving your issue. Have a great day.
0helpful
1answer

Acer crystal eye webcam doesnt work.

ok this problem is caused by the wrong drive installed for the Crystal Eye Web cam.

even thoguh the camera shows that it is installed, the application looks for a specific one for the model you have. Unfortunatly Acer used 3 models of the camera without telling you which you have and calls all of them "crystal eye web cam"

go to acer.com select their support section and download all driver and applications available for the camera. you will need to try then 1 at a time til you get the one that works for your system
0helpful
1answer

Acer crystal eye webcam not working

Are you running Windows XP? If yes please open "My Computer" and you shoudl see camera on this screen.

Double click on it and see if the camera works. If this does not work, you might want to try and reinstall the camera drivers. If not sure how to do so, please respond and i will explain...
0helpful
1answer

Acer crystal eye webcam not working

heloo, reinstall your webcam software and reeboot your computer
0helpful
1answer

Acer crystal eye webcam cant use in yahoo messenger

may be the driver files are missing .. just update it and see ...
0helpful
2answers

Acer crystal eye webcam not working

hi

i have an acer aspire 5720, my crystal eye web-cam doesn't work either, well most of the time, it says a program stopped it from working, i have moved all photos into a new documents folder as suggested, but still doesn't want to work, any help would be much appreciated.

thanx
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