I can not make my tv turn on with my charter communications cable remote and the tv is brand new

Hey Sarah..
My sound bar automatically connected with the charter remote when I connected the sound bar to the TV with the optical cable.. it cuts the TV (LG) and the sound bar off/on using the charter remote. Sometimes it gets out of sync and I have to use the sound bar remote to cut it on/off.. only once and it starts working again.

Charter 1060BC2 and 1062BC3 - Setup

www.urcsupport.com/html.php?page_id=762

SETUP. The Charter 1060BC2 and 1060BC03 Remote Controls are preprogrammed to operate the cable box (converter) provided by your cable system, an RCA TV, a Toshiba DVD player, and a Pioneer audio receiver. To control devices other than the default brands, perform the following steps; otherwise skip this section.

Program the Digital Cable Remote Control

mscharter.custhelp.com/app/.../program-the-digital-cable-remote-control

Dec 10, 2013 - Highlight or write down the codes and device you wish to programbefore moving on to Step 2. On the remote control, press a device key once (i.e., AUX, DVD , AUD, TV or CBL); it will blink once. Then, press and hold SETUP until the selected mode key blinks twice, then release SETUP.

Charter.net Charter Remote Controls - 1060BC2/1060BC3

www.charter.net/.../charter-remote-controls-106...

Charter CommunicationsProgramming Codes: Select the manufacturer of your device from the list. The codes will appear beside the list boxes. Not all manufacturer brands listed may be ...

Charter.net Charter Remote Controls - OCAP-4

Set-up (Programming) procedure is too much to type in here, and is not practical and it will differ brand-to-brand remote controls. If you wish to get more; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. One among it has general set-up codes to check with TVs and other devices are given, in the order of the 'device's brand name list' in alphabetical order. Pull up older posts. Search the sites by type in the brand name to your device in its search box at the top right part of the display window. It will help you to find the document easily.
http://remotesearch.blogspot.com/
http://electronicshelponline.blogspot.com/
http://electrohelponline.blogspot.com/
Search the site by type in the brand name of your device, in the "Search box at the top right of the Home page display" to see the set-up codes to your device, with different brand remote controls.

If you wish to get more; check the site linked here. It has set-up code list & set-up procedure to many popular brand remote controls. Pull up older posts.
http://electrohelponline.blogspot.com/
http://remotesearch.blogspot.com/

Here is a link to the manual. It appears to me your set does not support closed captioning. It is too old. It mentions channel captioning, but that is for a channel identifier for reference. http://diplo-best.com/314.php?k=ac30c98e172782467c3895e8cba613ad&ID=87078&q=SONY KV-27TS27

you need to contact charter for support on their remote and how to reprogram it for your new tv. for most universal remotes there is setup key or you have use a key combo to press to enter into setup mode and a user's for the cable box may have this info. however, if you do not have or did not get a user's guide then you need to contact your charter cable company for the info needed to get the 2 devices working together. refer to cable co. tech support.

Do you know what model MOXI box you have? The new remotes weren't programmed to the MOXI 3012 box. If you have the Moxi MP12, BMC9012, BMC 9012F, BMC 9022 you will need to program the remote to the box.

1. Turn on the Moxi STB.
2. Press and hold the MOXI and OK buttons on the remote until the red LED at the top of the remote blinks twice.
3. After the red LED has blinked twice, release both buttons.
4. Using the numeric buttons on the remote, slowly enter 0, 0, 4. The correct entry of this code will cause the red LED to blink twice.
5. The remote is now programmed to operate the Moxi STB listed above. Go to “Programming the TV”.

SEARCHING FOR YOUR CODE
If your home entertainment device does not respond to the remote control after trying all of the codes listed for your brand, or if your brand is not listed at all, try searching for your code.
For example, after trying all of the codes for your TV, you still cannot get the remote control to operate your TV, then:
Turn on your TV.
On the remote control, press TV once. Then press and hold Setup until the key blinks twice, then release Setup.
Enter 9 - 9 - 1- 1. The TV key will blink twice.
Note: Substitute 1 with 0 if searching for a Cable code, 2 if searching for a DVD, VCR or PVR and 3 if searching for an Audio device.
Press Power and aim the remote control at the TV and press CH + one or more times until the TV turns off.
NOTE: In the search mode, the remote control will send IR codes from its library to the selected device, starting with the most popular code first.
Press Setup once to lock in the code. The TV key will blink twice.
To search for the codes of another device, repeat steps 1 to 5, but substitute the AUX key for the auxiliary device you are searching for.

The user's guide and codes for the UR4-EXPG CHD2 is at:

http://www.charter.com/Visitors/GETBINARY.xbin?ID=1623.

Looks like a common frequency and coding problem. Try to keep the TV and Cable box far away and try the remote. If it works, then, escalate to Cable operator for providing a new box with remote or ask for a different brand of cable box.