Scanning trying to scan colour picture keeps coming up all black, HP photosmart printer C3180 please help says scanner is HP 3100 but that is not what is writtem on scanner / printer

Here are the steps to scan documents to your computer

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Locate the " HP Photo and Imaging Director " icon on your computer and double click it.
This icon was placed there when you installed your printer.
3. After double clicking on the icon, a menu screen will appear showing the scanning options
available on your C3180 printer.
4. Place your document or picture on the printer's glass top and close the lid.
5. Click on the appropriate selection from the menu screen ( Scan Document or Scan Picture )
6. The scanning process will now take place. The scanner will make two passes. The first pass
will allow you to judge the accuracy of the scan and to make changes, if necessary, from your.
monitor. The second pass is the acceptance of the document/picture to the computer.
7. Scanned documents can be viewed in the " My Documents " folder, scanned pictures can be
viewed in the HP Photo Gallery and the My Pictures folder.

I hope this was of help to you.

When I bought my Windows 7 64bit, my c3180 did everything but scan. I downloaded the drivers 5 times with no avail. I stumbled onto how to do it by accident. Go to control panel, click on devices and printers, click ONCE on HP photosmart 3100 series and look at top of window. It will have several choices, one of which is 'start scanning'. Hope this helps.

Install the CD supplied with the printer
Connect the printer and the computer using supplied USB cable
Switch one the printer
Then press the SCAN button on the printer, It will automatically open a scanning software on the computer.
Then place the document or picture you want to scan and click on SCAN button on the screen.

Follow thes below steps to scan to PC and save it without using HP software.

WIndows XP:

1. === Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Windows Vista:

1.Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

try reloading the scanner have you the disk. or if that does not work contact manufacturer. when removing the scanner first close it down the computer then reinstall scanner.

Unlike most scanners, you must put the page that you want to copy in lower right corner of the glass (notice the small arrow pointing to the corner). This should fix any problem with an image being cut off. As far as faxing, I don't think the C3180 is able to fax pages. Hope this helps

Hi,
The all in one solution software you used in XP doen't work with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP C3180) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

twain is a driver, it could be corrupted at this time uninstall again and reinstall the software

Same thing happened with me. I just went to hp's website and downloaded the new driversdrivers.
http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&product=1146331
My scanner works perfectly fine now. (i have c3180 and macosx)

Hi Teneikm,

Please click on the web link given below and check all the link provided in the web page.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=46151&lc=en&cc=us&lang=en&dlc=en&product=1146331

Your all question's will be answered through the web link given below.

Have a great day!