ELECTRIC FIREPLACE ONLY 1+ YEARS OLD HEAT STOPPED WORKING ONLY?

Dimplex supply spares and they also have technical support.

New Multi-Fire XD™ by Dimplex

https://www.dimplex.com > page > n=134
Oct. 17, 2014 - Glen Dimplex Americas Electric Fireplaces and Stoves including electraflame Symphony Chromalox and Electromode Heating Products Heaters ...

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  Electric Fireplaces » Fireboxes & Inserts » Products - Dimplex

  https://www.dimplex.com > fireboxes_inserts
  Dimplex electric fireboxes give any room realistic ambiance without taking up floor space. You can customize your firebox with a range of surround trims and ...
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  Preston Electric Fireplace - Dimplex

  https://www.dimplex.com > page
  Glen Dimplex Americas Electric Fireplaces and Stoves including electraflame Symphony Chromalox and Electromode Heating Products Heaters Electric Fireplaces ...

Is there a separate switch for the heat

Hello, Peder -

1. Regarding the remote control for your electric fireplace, I hope you have installed a fresh battery / fresh batteries in it and tried it again.

2. If you have not yet contacted Walmart directly and asked about obtaining a replacement remote control for your electric fireplace, then, I suggest you do so. I hope you have the sales receipt for the fireplace. If not, the information here may be instructive:
https://wmt-walmartinc2.custhelp.com/app/answers/detail/a_id/121

Note: Fixya.com has no affiliation with Walmart.

Best wishes.

Is this an electric fireplace? Can you give me a little more info? Is the fan running, was it working earlier and stopped or is this the first time this season you plugged it in, is there power at the outlet? Please answer those questions and I'll help you walk through troubleshooting it

My recommendation would be to contact a fireplace showroom that sells electric fireplaces. It would be best if you could inspect your fireplace for the sticker that identifies the fireplace's brand and model#. The primary concern is contacting a showroom that is able to order parts for that brand...

There are a couple of reasons the heating unit part of the fireplace stop heating. A dust and lint build up in the heating coils can cause them to burn out. The heater overload circuitry has shut the heater down or has failed or the unit needs to reset. so lets go to the easiest thing for you to do, yourself.

RESETTING THE HEATER
Turn the Master ON/OFF Switch to OFF. Unplug the fireplace and wait 12 - 15 minutes before plugging it back in. Then turn the Master ON/OFF Switch to ON. Turn ON each individual function of the fireplace, one at a time. If the unit was able to reset itself, each function should work normally. If it doesn't, then one of the issues I listed above is the problem.

If your fireplace is less than one year old, it should still be under warranty. So contact the manufacturer (you can find the contact info in your Owners Manual) about repair or replacement.

One personal aside: None of the electric fireplace/heaters on the market today, have a long trouble free life span. Usually, it's 9 months to a year, when consumers start having problems. I sold these type of appliances for a couple of years, as an adjunct to our gas fireplace and heater business. When they started to become a problem for our customers, we quickly realized, that no matter who the manufacturer is/was, they are not what they are touted to be and we discontinued selling them. It's been 4 years since we discontinued selling them and apparently, nothing has changed in their manufacture. As, I answer more than my share of questions about them, here on FixYa. As one person told me, "I wish I had bought a vent-free gas fireplace instead. It would have cost me more, but would have been more reliable and would still heat, even if the power was out."

I hope this helps you trouble shoot and solve the problem.

Happy Easter!

verify the breaker is on (reset) then power up and verify voltage with a meter, there are safty devices that will keep the unit from energizing other than the switch

https://www.fireplaceparts.com/10006404-fan-heater.html

This is for the pyromaster hef33 2004. This site has 02 thru 05 parts for the pyromaster.

We have had this same problem with our heater. But I went online to find out where I could purchase replacement parts. The company that sold the fireplace went out of business. I also went on-line to try and fine a universal replacement part. So far no help to be found.