Instructions for Fisher Price I Can Play Piano

Try to put it new batteries. If not notify the person you bought it from or the store and ask for help or refund.

https://store.mattel.com/Results.aspx?Ntt=Step%20and%20play&tc=Products
You can try here

I've been trying to find an answer to this, I want to take mine apart. I just chatted with fisher price customer service, they said "once the piano snaps into place it can not be removed. It's a one time assembly." Not very helpful if you ask me.

Hey Jennifer,
Are you talking about the interactive toy?

Check here....
Amazon com Fisher Price Interactive Baby Grand Piano Toys Games
Fisher Price Laugh Learn Baby Grand Piano Walmart com
https://service.mattel.com/instruction_sheets/J9163pr-0920.pdf

Hi, we have exactly the same problem with our baby piano. The sun, hands and music note not moving or doing anything it suppose to do. Did you manage to get it fixed?

there's an on/off switch on the bottom of the unit by the battery compartment. make sure this switch is on, then turn on the power button on the piano.

Hello, Bugsy243 -

First, did you replace the batteries in the Laugh & Learn Baby Grand Piano?

If you do not know how to do that, this is the link to the instructions (PDF document):
https://service.mattel.com/instruction_sheets/J9163pr-0920.pdf

You will need Adobe Reader software (free) for the PDF document. If you choose to save it after downloading, I suggest you save it to your Documents folder and give the file a name you can find later . . . something like: Fisher Price Baby Grand Piano. You can also print the instructions for easy reference.

The instructions for the toy state in the CARE section (page 2):
* This toy has no consumer serviceable parts. Do not take this toy apart.

Note: I do not find any other troubleshooting information (besides changing batteries) in the instructions.

Page 6 of the instructions provides the phone number for Fisher Price Consumer Relations:
800-432-5437
9 AM - 7 PM (Eastern Time), Monday - Friday
11 AM - 7 PM (Eastern Time), Saturday
Note: This is the telephone number for the USA. The bottom of Page 6 of the instructions gives numbers for other countries.

After changing the batteries, if the toy piano still does not operate properly, I suggest calling Fisher Price Consumer Relations to find out if there are tips for correcting the blue key and sun hands problems.

Note: If you find the toy piano still does not work properly and choose to purchase a replacement, please send the non-working toy to electronics recycling.

Best wishes.

I assume

No sound when baby steps on the keys (with high volume setting)
You have used alkaline batteries
You have tried replacing your betteries
Tried sliding the power and volume switch off and then back on

If you answer yes for all above then it is time to call Fisher price and ask for replacements.

Remove all the screws from the back, then feel for two dimples under the paper near the down arrow buttons on the top. When all 17 screws are removed the top and bottom will slide apart.

looking for Fisher Price, I Can Play Piano booklet. Need to know how to connect and use