You may need to upgrade the firmware to fix it so try this. To Upgrade Firmware 1 Connect to http://www.samsung.com, select [SUPPORT] [DOWNLOAD CENTER] and then select your player. Future upgrades may be available for this player to enhance performance and compatibility. 2 When the player page appears, select [Firmware] below the model name to download the latest firmware. 3 Uncompress the downloaded file onto your Desktop. The uncompressed files will be displayed. 4 Connect the player to your PC with the USB cable. 5 Right click on the Start button on the bottom left of your PC's screen, then choose Explore to Open Windows Explorer on your PC. [Samsung YP-K3] is displayed in Windows explorer. Hope this helps.
Testimonial: "Thank you so much for you support. As of now, my YP-K3 is turned on. I'm reformating it."
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