If this condition only occurs with as cassette inserted to load this may indicate a condition where the cylinder which holds the video heads is not spinning up when requested by the system control microprocessor.
If the door will not latch closed with/or without a cassette inserted this can indicated a mis-timed condition of the tape loading mechanism.
Try closing the door without a cassette loaded whilst the unit is powered from its AC Adaptor - under certain conditions this may allow the mechanism to reset and may allow the door to then close.
I trust that this information is of assistance! RHN
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