Question about Whirlpool Refrigerators

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Refrigerator/freezer won't stay cold.

Refrigerator won't stay cold. first the entire refrigerator/freezer thawed. i called out repair, they replaced the defrost timer. the r/f got so cold it froze everything solid. repairman came out again, replaced the thermostat. r/f got a little cold, then everything thawed again, ruined all the food. repairman came out 3rd time, re-replaced defrost timer. worked for 2 days, then everything thawed again. today (2 days after big thaw) i turned the coldness indicators all the way to the right (coldest), and it has been working, but all my stuff is still in coolers. the r/f was mfg 12/99, it shouldn't be broken yet. the repairman says maybe it's the compressor, but no way i'm repairing that. i've spent $400 already trying to fix this thing.

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  • Whirlpool Master
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With the defrost timer being replaced already it sounds as if the repairman is not looking at the real problem. Unit works for 2 days then things start thawing. Hint Hint... it is not defrosting. There is a heating element inside the freezer section attached underneath the internal tubing that melts the ice every 6 to 8 hours via the defrost timer depending on the defrost timer installed. To prove that it is not defrosting..... just unplug the unit and place a stand fan blowing into the freezer for about 90 minutes. I would bet that once you plug it back in it wil work for 2 days and the problem once again repeats. With 2 calls on the same unit and you still have the same problem I would be calling the service people back and demand they fully troubleshoot the defrosting element and thermostat. Personally this is an unstatisfactory performance of an in home service by a repairman. With the exception of a new part if required, they should wave any labor and service call fees.

Posted on Jan 02, 2010

Testimonial: "Thanks! The repairman also replaced the thermostat, though. What should I ask him to do this time? Replacements were: timer, thermo, timer."

  • Kelly
    Kelly Jan 04, 2010

    I know this sounds sarcastic but I would simply ask him to fix it. I mentioned the defroting heating element in my last post. It is time for some multi-meter use checking for continuity point to point in the defrost circuit. A good tech would have done this when the supposedly need came for a 2 nd defrost timer to be installed. The only things in the circuit that have not been checked the are wires for power and grounds along with the defrost heating element.



    Again as I said in my first reply: Personally this is an unstatisfactory performance of an in home service by a repairman. With the exception of any new part if required, they should wave any labor and service call fees.

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