Not receiving IR Commands from remote.

Be assured that fault does not lie with the remote handset itself. In that case repair or replace it.Remote control system has two parts. One is the remote hand set and the other lies within the TV or other device for which remote controller is being used. The hand set transmits commands in shape of singnals of particular frequency and pulses per second depending on the key pressed. The other part of the remote system lying within the TV receives, decodes and responds according to the commands received in shape of signals of particular frequency and pulses of paricular width and sequence. The remote controller uses invisible infra red light as the carrier of the signal. As the light moves in straight path, no obstacles should block straight line of sight path between the remote hand set (the transmitter) and IR sensor window (part of the receiver). Hence remove the blockage from the front side of the TV.Check if the IR sensor is not defective. Check if the associated circuit and components inside the TV are not defective.Check if the TV has any switch for selecting only manual mode and locking the remote mode.Hope, some sytematic exercise will bear the successful result.

Hi. If your remote is not able to control any of your devices, you can take advantage of its learning capabilities. The Harmony One remote is able to learn commands from your original device remote, so that it can properly mimic the remote.
To learn commands, log in to your software account and click on the "Devices" tab. Next to the icon for your receiver, click "Learn IR." This will take you to a page with all of the receiver's commands, which you can learn one by one by selecting them and clicking "Learn."
Hope this helps.

trwck

I have provided instructions on how to save setting on the receiver and remote plus instructions for learning mode. I hope this helps.

Ray Calo
DISH Network

Back Up Remote/Receiver Data

Receiver: 222k and 722k

1. Verify that the customer has an unobstructed LOS and is within 10 feet of the receiver. The customer will need to direct the remote toward the receiver for the duration of the System Wizard setup.
2. Press and hold the number 0 until the pop-up 380 appears on the screen.
3. Verify that the System Wizard says the remote is configured correctly.
4. Select Advanced on the screen.
5. Select "Backup My Settings Now".
6. Verify that the purple gem is displayed beside the correct selection.
7. Select Next.
8. Select the type of backup to be performed:
   • Full system backup
   • Back up receiver settings
   • Back up remote settings
9. Verify that the purple gem is displayed beside the correct selection.
10. Select Continue twice to initiate data transfer. Maintain unobstructed LOS while the green progress bar fills.
11. Select Continue to resume programming.

Restore Receiver Data

Receiver: 222k and 722k

1. Verify that the customer has an unobstructed LOS and is within 10 feet of the receiver. The customer will need to direct the remote toward the receiver for the duration of the System Wizard setup.
2. Press and hold the number 0 until the pop-up 380 appears on the screen.
3. Verify that the System Wizard says the remote is configured correctly.
4. Select Restore on the screen.
5. Maintain unobstructed LOS while the green progress bar fills.
6. Select Continue to resume programming.

Teach Learning Commands

Receivers: 222k and 722k

1. Ensure the DISH Network remote control is programmed to the desired remote address to operate the DISH Receiver.
2. Place both the DISH Network remote and the original equipment's remote control on a flat, stable surface.
3. On the DISH Network remote, press and hold the mode button for your equipment for about three seconds until all of the mode buttons light up, and then release it. Your selected mode button will blink.
4. Select the type of learning you wish to perform:
   • Hybrid Mode
     1. Press and release RECALL, then hold the RECORD button for about three seconds until the mode button is lit again. The button remains lit while learning.
     2. Point the front of the original equipment's remote to face the small square (IR window) on the front left-hand side of DISH's remote. Remotes must be within 4 inches of each other.
     3. On the DISH Network remote, press the button you want to teach.
     4. On the original equipment's remote control, press and hold the button you want learned. If the DISH Network remote learns the command, the mode light blinks off and then back on. If the mode light blinks three times or remains lit, the DISH Network remote did not learn the command. You may need to press the button on the original remote several times for the DISH Network remote to learn the command.
     5. After a button has learned a command successfully, repeat steps 3 and 4 until all commands you want have been learned.
     6. To end the learning sequence:
        • Press one of the mode buttons on the DISH Network remote. This saves all of the commands for that mode and exits learning to return to normal remote control operation.
   • Normal Mode
     1. Press and hold the RECORD button for about three seconds until the mode button is lit. The button remains lit while learning.
     2. Point the front of the original equipment's remote to face the small square (IR window) on the front left-hand side of DISH's remote. Remotes must be within 4 inches of each other.
     3. On the DISH Network remote, press the button you want to teach.
     4. On the original equipment's remote control, press and hold the button you want learned. If the DISH Network remote learns the command, the mode light blinks off and then back on. If the mode light blinks three times or remains lit, the DISH Network remote did not learn the command. You may need to press the button on the original remote several times for the DISH Network remote to learn the command.
     5. After a button has learned a command successfully, repeat steps 3 and 4 until all commands you want have been learned.
     6. To end the learning sequence:
        • Press one of the mode buttons on the DISH Network remote. This saves all of the commands for that mode and exits learning to return to normal remote control operation.

The DVR must be set to use IR instead of RF. The RF Blaster that comes with the remote converts the RF from the Harmony remote to IR commands.

Hi:
No do not try soldering the led. This is a led (Light Emitting Diode) It is supposed to look like that. You might have a bad IR sensor in the Recorder itself. The Ir sensor (Infared Sensor) receives commands from the remote and relays the command to the microprocessor in the recorder for processing. To make sure its the remote try a universal remote and program it for your dvd recorder and see if it takes commands of any sort. IR sensor are very cheap the only issue is installing it on the main board of the recorder.

Hello SKrokau:

Have the IR sensor (Infared Sensor) replaced in this model. It is a common failue for Sylvania televisions. The IR sensor is the device used to receive commands from the remote and relay the commands to the microprocessor for processing. The sensor is very inexpensive and the total to repair should not cost you more then (FYI) $80.00 for parts and labor.

Have a Happy Holiday!

Hello: The IR sensor thats inside the television has failed. It receives remote commands from the remote. Have it replaced and the set should work fine. This is very inexpensive part no more then maybe 6 to 12 dollars for the part, Labor to install around 45.00.

My set top box remote stopped working and I turned the set top box off and on again and the remote now works :)

Do you use a Home Theater receiver along with your televison?  Are other components, such as a DVD player, VCR, Blu-ray player, etc. connected?
If so, it's possible that the Mute function on your remote is muting the sound from your receiver, and not the TV itself.
If that's the case, you'll need to look at the details of the "default" buttons for your activities, and see whether the Mute function is associated with your TV or your receiver.  If it's set for the receiver, you need to change it to be associated with the TV.

Update your Harmony remote control software on your PC to the latest. Go into the TV device settings. The software should recognize if there is an update to your TV's IR commands. Try the same things with the DVR.

It's also possible the TV and/or DVR are locking up due to IR commands that are being sent too quickly. The remote has a setting for the delay between commands sent to the same device as well as the delay between commands sent to different devices. Try adjusting these settings:

1. In the Harmony remote software on your PC, click the "Devices" tab.
2. For the "TV" device, click the "Settings" button.
3. Click the dot next to "Adjust the delays" and click Next.
4. Adjust the "Inter-key" and "Inter-device" delays to something higher and click Next.
5. Follow the steps to save the changes.
   
6. Repeat steps 2-5 for your DVR device as well.

-=Zzed=-