Problem in making/receiving calls through IP

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

No, you do not need to subscribe. Are you sure your a/v cables are connected properly? You might also check on your video source and make sure you are in the correct source.

It should say the IP network is up because you say it's on the network. Please clarify your second question?

If you asking for the manual option of ISDN and IP, then got to call preference and change the dialing method to auto

hi
for video conferencing at such long durations over IP, it is a MUSSSST to have dedicated stable bandwidth at all the locations.if that fails, symptons like the one u experieced are possible.this will generally happen during working hours when bandwith usage by pc's is high!!!!!

Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

i will connect with microsoft netmeeting just dial in your polycom ip adderss to it and it will connect if you have given private ip address to polycom then connect with private ip if given with public then with public ip adress .

it is your firewall.

If connected to a Cisco Switch, make sure the EX is not set to Auto for Speed or Duplex.

I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!