The subwoofer is connected and the surround sound is on, but the subwoofer gets no sound.
Check that the subwoofer is set to on and that the front and center speakers are set to small not large. It will be shown how to do this in the owners manual, if you don't have one it's available online. Search :sony service.
Press the amp menu button on the remote to access the set-up for the receiver. Use the up/down arrows to select the sub; if off change to on. you can also switch the front speakers to small.
If this doesn't take care of the problem it may need service.
Here is a link to the owners manual for the receiver: http://esupport.sony.com/US/perl/model-d...
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my subwoofer does not have an on/off button....is it still possible with this receiver?
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