I have a Dyson DC28 Animal and it won't release from the upright position. It is only 2 months old and was working fine. I emptied the canister after cleaning -clicked it back in place and the next time I tried to use the machine and put my foot on the front carriage to release the handle - it won't budge.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If your DC28 shut itself off while you were using it, it sounds like it may have overheated. Like most Dyson vacuums, it includes a safety device which shuts the vacuum down for protection if it begins to overheat. This could be due to a blockage, or because the filters are overdue for a wash.
DC28 has two filters, which should be washed at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them:
I'm confident this will help, but if you would like some further advice from our experts after giving this a try, please call us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve.
If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).
If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil is jamming the changeover valve.
If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).
I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.
You may find a blockage is jamming the valve - you can check for this using our online Support guide:
If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at [email protected], we'll be in touch as soon as possible.
I'm sorry to hear *********** is having difficulties with her DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:
After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear u-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:
After removing any blockages from the u-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:
After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email [email protected]. One of our experts will be happy to assist you further.
lube the little clip that holds the handle upright (get down at the floorlevel and kinda look for whaer it migh be,, i used just a lilsilicine lube and mine is fine now,,was a hard to unlock handle prior to this,, all is good now.
I have a problem myself with mine now, does anyone know a easy way to reset a overload for the beater bar or the "safety shutoff" as i've seen it named before? i can see in the lil clear window that one is tripped, jsut looking for a easy way to reset it without taking too much stuff off,,,
Thanks in advance!
×