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Anonymous
Anonymous Posted on Jan 27, 2008
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Rio carbon my rio carbon freezes once it gets to the RIO screen. it wont turn off.. i had to reset it just to get it to turn off. wth is its problem?

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  • 2 more comments 
  • Anonymous Jan 27, 2008

    i just did.. it gets past the screen now. the only problem is it freezes accasionally n the only way to turn it off is to hit the reset button..

  • Anonymous Jan 27, 2008

    the format option is gray (cant click on it) is there a reason for that?

  • Anonymous Jan 27, 2008

    Ok so i found a way to format it n i got the firmware upgrade ima add some music now since it deleted everythin and see how it acts

  • Anonymous Jan 27, 2008

    Thanks so much .. i got it to work just like new.

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1 Answer

Jean Sintulaire

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  • Master 759 Answers
  • Posted on Jan 27, 2008
Jean Sintulaire
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It sounds like there is a problem with the device firmware..update the device firmware and that should solve the problem you are having...

  • 1 more comment 
  • Jean Sintulaire Jan 27, 2008

    format the device using windows media player and let me know what happen...to format it open your windows media player and click under sync...assuming you are running windows media player 11...you should see the device on the right side..just right click and hit format...DO NOT RESET YOUR DEVICE..WHENEVER YOU RESET IT ITS LIKE YOU NEVER DID A FIRMWARE UPGRADE..YOU ENDED UP HAVING THE MANUFACTURE FIRMWARE...format it and then do the firnware upgrade...let me know what happen...

  • Jean Sintulaire Jan 27, 2008

    thats because the device firmware is corrupted..I am not sure if you are able to format it using the player itself..check to see under menu->setting-> to see if there is a format option under the device itself...if not get the firmware upgrade and then format your device..let me know what happen..

  • Jean Sintulaire Jan 27, 2008

    ok...let me know the outcome...

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http://www.digitalnetworksna.com/support/rio/product.asp?prodID=215

Go here it definately worked for me. reset your player. Do not turn back on,Plug into usb port then download your firmware. Dont touch the player till your done. Mine was charging again.
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