Hi,How do I change the message that plays

Here is a link to the user manual for your phone. The directions are very vague about turning off the night mode. They state: To disable Night Answer: • Press the key you programmed to Night Answer.

If you look on page 30 of the manual it tells you how to get into the settings mode. You should be able to go into settings then scroll through the settings to find out which key is programmed for Night Answer. http://edocs.mitel.com/UG/EN/33_5330-5340_UG_EN.pdf

Night greeting usually resides (and managed) in Mailbox 990 (Message #2). You'll need the passcode for that mailbox or your dealer will need to reset it.

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If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.

It's only that simple if you have a guide to what Custom Service or greeting plays now. When the system moves from Day to Night mode, the installer assigns a menu that plays. You can change it if you know which one. If you don't get the right one, there would be 98 other custom service and 31 other Company messages that you could record to and they'll never play.

Carl

the night mode message that is being used is the main phone's (phone with lowest Ext. number) night mode message that was customized through it's voice mail.go on the main phone and listen to its voice mail. (voice mail ext. usually 165)continue listening until you hear some options.select the voicemail management optionthen select the change personal greeting optionthen select the after hours greeting optionhope this helps!

I was told that the day and night settings in the local applications must be the same. It is in your night call routing table that you need to place the extension in order for the system to know which recording to play when. Then, your system will play the application when it is set in night mode. Hint: When you place the extension in the call routing tables make sure the extension is placed ABOVE the +ALL CALLS line, if applicable, and your ring-in-destination is set to your appropriate application recording. I hope this helps.

j

I have the manual for the DCS series and there is no help regarding this.
It does say how to turn from auto to manual and make sure that the time is correct.
1. If the manual NIGHT key is pressed BEFORE the system automatically enters night service then the automatic night service timer tables will be overriden until the system is manually restored to day mode.
2. If AFTER the system automatically enters the night service tables and will not be overriden.

Where is this message "set?" It should be in a custom service in your automated attendant. Which Custom Service is set up by your installer under Time Service for Night Mode. In addition, your Automated Attendant has to have a correct schedule to designate when Night Mode is in effect or be set to be under PBX Control. If the latter is true, your greeting will automatically play when you put the system in Night Mode.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.