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I bought Roxio Creator 2010 Pro and had an error while setting up the installation. I tried to repair it with the disc wizard but am now getting a message " setup encountered an error during installation. Error Code = O4C7 " When I tried to repair it with disc I got the message " Internal error 2753. CP Monitor.exe. ODF9F8F7_C930_457D_A621_BD6990E3A9A7 " My computer is a Dell Inspiron 9300. Can this be fixed? Please! My e-mail is [email protected] Thanks!

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chrisn569 Dec 21, 2009

My Dell model uses XP service pack 3 and while first-time installing new software, this message came up!
chrisn569 Dec 21, 2009

Sorry Guru got to go! Please send e-mail with solution ASAP Thanks! [email protected]
chrisn569 Dec 24, 2009

To NinaE

Your suggestion was already tried and when I tried to " Repair / Remove " this was when I already got these messages!!

Now the Roxio Program is still on the Add/Remove panel with 1KB and nothing on the Program List!

No amount of attempts to get round this has succeeded. Even restoring comp. to an earlier date gives any success!

So far, no joy?? Any other suggestions??

Merry Christmas anyway! I'll also keep trying!

Chrisn569

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Anonymous

Master 526 Answers
Posted on Dec 25, 2009

Anonymous

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Hi Chrisn569

My suggestion to you right now is to uninstall the software, re-install it, and give the error that you received during installation.

prior to installing, i suggest you close anything running in the background.

Anonymous

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Posted on Dec 21, 2009

Anonymous

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Hello, Chris.

Here are the requirements for Roxio Creator 2010 Pro:

Microsoft® Windows Vista™ (32- or 64-bit), SP1 is required, Windows® XP SP3 (32- or 64-bit), Windows® 7 Home Premium, Professional or Ultimate (32-or 64-bit)

Since you have Windows XP - SP3 installed, your system should support the software.

So, I would suggest that from Add/Remove Programs in Control Panel, remove Roxio Creator 2010 Pro, restart your PC and then reinstall.

If still a problem, please let us know what was the error when setting up the installation.

Hope this helps.

Mukesh Kumar

Master 3,230 Answers
Posted on Dec 21, 2009

Mukesh Kumar

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Hi there,

Well first of all tell us what operating system you are using? and did you try to install it after uninstalling it?

Thanks

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