Fix an Android device that won't charge or turn on
Use the steps on this page to fix the following problems on your phone:
- Won't turn on
- Has a black or blank screen
- Turns on but immediately turns off
Hold the power button
First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.
Troubleshoot your cable, charger, outlet & case
- Use the charger and cable that came with your phone. To check that the charger and cable are working, try them with another device.
- Check that the cable is securely connected to the charger and to your phone. Check that there's nothing in your phone's port, like dust or lint.
- Plug the charger into a wall outlet. To check that the outlet is working, plug in something else, like a lamp.
- Check that no accessories, like cases or battery packs, cover your phone's sensors or press its buttons.
Troubleshoot your battery charge
- Plug in your phone with a working cable, charger, and outlet, then wait one minute.
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
- If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer
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