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Was it a genuine toner cartridge? I bought some aftermarket ink cartridges for my canon. The colour one was OK but the black... The printer kept saying black empty. I put my nearly empty genuine one back and the fault disappeared. Put the copy one in and same result. I bought a genuine black and no problem.
Front cover (above paper tray, manual feeder is in the middle) folds down away from the printer. Toner cart/drum pulls straight out. Tab on left side (purple/blue) pushes down to remove toner cart from the drum mechanism. Shake toner side-side to loosen toner before you put back into drum and then into printer.
Remove the toner cart. ang gently shake it from side-to-side (like panning for gold). re-install. If still bad return to store and try another. This is assuming that the machine was workng when toner ran out.
Not one answer for this problem. It could be the tube going from toner cart to developer unit is clogged or kinked. It could be the dev unit. Get a toner vac and remove toner and black cap and spring and using the round hose end create seal and vac the tube. The part that goes into the toner cart has hole on the very end, it might have broke off (look at another color to verify). The worst case is the toner attraction pump has failed. One fix is shake the toner and reinstall.
Take the new cart. out and reinstall the old cart. Does the noise disappear? I would tap and shake the toner cart. BUT BE CAREFULL, the cart is ready to spill toner. On the box and in the instructions it tells you, or should, that you must shake and tap the outside of the cart. This is due to settling and the toner maybe packed. By tapping and shaking it will feel the toner. If the toner is packed it will put undue pressure on the augers inside the toner cart. and cause a grinding noise. If after tapping and shaking, reinstall the new cart. and check. If everything is ok -- great. If the noise remains contact the company your purchased the cart. from and ask for a replacement. These cart. are mass produced and mostly reused ( refurbed). Parts wear now and they do not replace the inside parts, they just repack with toner and seal.
check for a paper jam in the machine and in the paper tray, if no paper is found take out toner cartridge shake it slightly and reinstall. Also turn machine off & unplug. Let me know if you need more help.
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