I have a Newbright Musical Holiday Station Electric Animated set No. 385. Everyt car on the train lights up but we can't get the train to move or take any of the commands from the control panel. What could be the problem?

Use a voltmeter to measure the volts on the track. It will vary with the speed. If it's present, then the wheel pickups might need cleaning.

Go to newbright.com . They have a technical support , or contact prompt. I'm sure they can help., or try [email protected]

Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

We have no parts for sale here at this website.

mcdevito75 here, Contact New Bright online at www.newbright.com for the transformer. Hope this helps. I didn"t see a telephone number at the site. Sorry.

New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.