Samsung CDRW/DVD SM-352F
Hi,
First i need you to make sure that both the BIOS and the WINDOWS is detecting your drive as 'combo' drive. If not, your drive is not combo, it is CD drive only.
Because both rely on the product ID that is built into the Drive.
If u are confirmed of the fact that your drive is COMBO, then the problem might be with the laser.
Combo drives use separate laser beams for DVD and CD operations, and
it's possible for one (either one) to fail while the other is still
working. But it's more common for the DVD to fail while the CD still works.
You need to contact the service center with your drive ,if that is the case.
Hope my info is useful.
Bye....
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