Question about Kwikset Locks & Locksmithing

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Kwikset Smart Key Deadbolt Won't Unlock

I have a Kwikset Smart Key Deadbolt. The key was able to turn the deadbolt for a while, but now my key will no longer unlock the deadbolt. I've also tried using the original key that came with the set and it still will not unlock or move.

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Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

Posted on Apr 29, 2010

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  • Kenan Branam
    Kenan Branam Sep 27, 2010

    Mine will not even turn from the inside. It's very new and hasn't been "worn down". Key turns but bolt doesn't.

  • BigBoy33 Jan 29, 2011

    Hey champ! You need a Kwikset cradle. I am NOT a locksmith and I know this. Here is the link so you can go get one: http://www.doorlocksdirect.com/83260.htm... And a a video link so you can learn how to use ithttp://www.youtube.com/watch?v=BrU1YlLry... Good luck in all your endeavors!

  • ProNova Jan 29, 2011

    So basically you will have to have a locksmith come out and re set your lock with the cradle tool "if" they have one, every time your lock malfunctions, or you just stay with traditional pin tumbler style that will last for years. These locks should come with the cradle tool to reset them because they lock up so much especially for much they charge you for these lock sets. However even if you have the cradle tool and your lock malfunctions when your on the outside and don't have another point of entry then you are still going to have to drill the lock to get in. So yea to hell with smart key. Also you can not master key smart key locks so if your a landlord and have more than one property and you like having one key to get you into all of your properties don't buy these.

  • ProNova Jan 29, 2011

    If your key turns but bolt does not the retaining clip possible could have broken that hold the tail piece on. Other wise if the lock works when the door is open but not when its shut then you have an alignment issue with the strike plates on the frame. If it does not work with the door open the latch itself may be broken.

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I have the exact same problem! Any solution would be appreciated.

Posted on Jan 14, 2010

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Yeah, well, I just have to pull the door a little tighter closed, to give the sliding mechanism a bit more room and oiala, worked great like that for years and still fine.

Posted on Mar 16, 2015

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Hi guys. Why don't you ask a woman. I had replaced every one of my locks five years ago. I had a dead bolt that did this. I took the lock back to lowes. They have a devise that will allow you to reset it with your key. No charge. It's never done it since. Sorry, no locksmith for me. That's why I put these in. I'm not sorry and love my locks. I change the lock about every two years.....and I don't need to pay anyone money to do it. Oh by the way, lowes also sells new keys for that purpose.

Posted on Aug 30, 2013

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So it's a lose-lose situation with Kwikset. Use the Smart Key variety and these things happen. However, stick with the pin tumbler variety and you're vulnerable to lock bumping and lock picking.
I personally know a lot of people who switched to the Smart Key since it's marketed as a bump proof lock.

Posted on Jun 02, 2011

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Regrettably, you will have to replace your lock. Take a look at this new lock technology. http://localinventor.com

Posted on Aug 01, 2012

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1 Answer

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