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Posted on Jan 20, 2008
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No picture or sound

I bought my 360 when they first came out in 05. one day i was playing halo 3 then the next day i turned on the console but i only got a blue screen and no picture or sound. i switched it to another tv and got no picture but i got sound. I bought a new av cord but nothing changed. But there are no reds rings and it turns on fine. What can i do? is it permanently broken?

  • chargersfan Jan 20, 2008

    when i turn on my xbox there is no sound and no picture

  • chargersfan Jan 20, 2008

    i turn on my xbox and nothing happens the screen stays blue and there is no sound, i hear the xbox running and sometimes i hear sound put no picture, i have tried on 3 different tv's

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  • Expert 128 Answers
  • Posted on Jan 20, 2008
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Call XBOX customer support. They will be able to help you. Their number is 1-800-4my-xbox


Hope this helps :)

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Ever since we have bought halo 3 for our xbox 360 every other game we have purchased and played has froze up including halo 3.It could be in the middle of game play or as we turn the game on.We are very...

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This sounds similar to what happened to me, except I couldn't load some multiplayer maps.

If you know someone that recently bought Halo 3,(within a week) ask him/her to return it with your defective game in the case. He/she will receive a new unopened Halo 3, and you can take your friend's recently opened copy of Halo 3.

If you don't want to be cheapskate, you can borrow Halo 3 from a friend, and save it on your hard drive. After that, you can use your defective disc just to play the game. Unfortunately, if you save it on your hard drive, it supposedly makes the game slower when searching for multiplayer matches online, and other things.

If you don't care about saving money, you could buy another copy of Halo 3.
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Best thing is to take the game into a store and ask them to check it.

This will confirm whether you have a Spanish game version PLUS they might be able to exchange this the correct one. If this isn't possible, take it back to where you originally bought it and exchange it with them.
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Rats. Sorry to hear that. If your Xbox360 is still under warranty then you can call 1-800-4MY-XBOX and arrange to have it fixed.

This is a common problem and some people even choose to replace the DVD drive to reduce the noise while the console is operating.

Here's a link to help identify what drive you have in your console now: http://llamma.com/xbox360/Xbox_360_DVD_Drive_Comparison.htm

Here's another user's story of how he solved a similar problem:
http://forums.xbox-scene.com/lofiversion/index.php/t533388.html

Here's a place to buy a replacement drive:
http://www.etech4sale.com/Philips_VAD6037_21_Xbox_360_Replacement/VAD6037_21/partinfo-id-213036.html

And lastly here's a tutorial with more details:
http://www.llamma.com/xbox/Repairs/xbox_dvd_repair.htm
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