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On the H500 - press both volume buttons at the same time and hold until you hear two descending tones to ensure mute is disabled. Also double click the volume control on your computer to open the volume controls and make sure the microphone channel isn't muted.
Did you check that you didn't by mistake activate mute? Also, check that there is nothing obstructing the microphone hole on the headset. If it is indeed on mute. Press both volume buttons at the same time you will hear two descending audio tones.
If you turned it on and it was steady blue most likely you held the call button too long. The steady blue means it's ready to pair with a phone. Try repairing again and if you still don't hear anything, play with the volume buttons to the top and buttom of the headset the volume may be down. If that doesn't help I don't know what will.
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