Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Requested to print a Word Document it says it going to print 377 pages (only 1 page should print) I delete it status says deleting for two days now. How do I get rid of this document?

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  • justfarm6 Dec 09, 2009

    Yes, I shut down my computer and turn off my printer for 10 minutes. turned on my printer and then my computer and it was still there.

  • jdthefixer May 11, 2010

    Have you tried powering down the printer and PC for at least 5 minutes and starting them back up?

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Try this next:

1. On the taskbar, click Start, and then click Run.
2. Enter the following:
net stop spooler (and hit enter)
3. Delete all files in the following folder:
C:\Windows\System32\Spool\Printers
4. Once the spool files are deleted, start the spooler again:
net start spooler

Re-boot

Posted on Dec 09, 2009

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Printer problems can be a real hassle.
From time to time, due to document layout or settings on your computer, in your software of choice, or even on your printer, a blank page may get "printed" with the rest of your document.
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