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Nortel T7316E Call Forwarding - Outside Line

Trying to set call-forwarding to an outside line on a Nortel T7316E for evenings/weekends and when the secretary is out of the office. I put in the command [Feature] 4 and it asks for the number to be forwarded to, but it only lets me put in 2 digits then it says it's set. We get a direct outside line, don't have to dial 9 or anything first and our service provider says we have call forwarding on our account. The service provider says the call forwarding command is *72 but that does nothing on this phone. How can I make this work?

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The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off

Posted on Dec 08, 2009

  • hs0183 Feb 16, 2011

    so If i pick up the call from the forwarded number how can i transfer the call to an extension ?

    Thanks

  • djia15k
    djia15k Apr 10, 2013

    Featur 4 does bring up the forward, but only to other in office extensions. *72 only bring up the contract up or down feature

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Ken, for some reason this option keeps telling me "Invalid Number" when prompted to enter digits.

Posted on Jun 12, 2013

  • Matthew Jun 12, 2013

    Ken, for some reason this option keeps telling me "Invalid Number" when prompted to enter digits.

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You want to use Feature + 84, Call Redirect. Your phone has to have those privileges, so check with your phone administrator. You Need to have two lines setup on your set, one to forward, and one to call out from to the external line you are forwarding to.

Posted on May 22, 2013

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To prove the lines in the office are the problem, set up a conference call. If the 2 remote people can not hear each other the same as you describe in your forwarding, then it is the POTS lines.

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Call forwarding to outside line


To send a call to another telephone within your system, or to an external
telephone. You may not be able to transfer a call on an external line
to an external telephone, depending on the capabilities of the lines.
1. Make or answer a call.
2. Press the feature button then press 70.
3. Call the person you want to transfer the call to.
4. Stay on the line if you wish to speak to the person first.
5. Press the Release button to complete the transfer.
If an external call is transferred to a busy internal or network
extension, or is not answered after a few rings, the call automatically
rings you back.

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