Trying to set call-forwarding to an outside line on a Nortel T7316E for evenings/weekends and when the secretary is out of the office. I put in the command [Feature] 4 and it asks for the number to be forwarded to, but it only lets me put in 2 digits then it says it's set. We get a direct outside line, don't have to dial 9 or anything first and our service provider says we have call forwarding on our account. The service provider says the call forwarding command is *72 but that does nothing on this phone. How can I make this work?
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
Ken, for some reason this option keeps telling me "Invalid Number" when prompted to enter digits.
You want to use Feature + 84, Call Redirect. Your phone has to have those privileges, so check with your phone administrator. You Need to have two lines setup on your set, one to forward, and one to call out from to the external line you are forwarding to.
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