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I am sure that all it needs is to be cleaned. Gently take it apart, clean the parts, use a soft brush if needed and put it back together. Should solve your problem.
If you have the L1350/155C, the manual states 1-1/4 cups coffee for 12 (5 oz) cups, for 30 cups use 3 cups coffee using standard measuring cups. Take the stem & filter out when the coffee has finished brewing so the bitter oils do not get into the coffee.
Your coffee is too finely ground for your basket. 2 solutions: buy "regular" ground coffee from now on, OR use filters inside the basket. Many 30 cup or 45 cup maker's baskets are sized so that a normal filter, flattened-out, and a small hole torn in the middle will fit into basket and prevent the grounds from passing through.
You can use a filter if you desire, or if you like finely ground coffee. A normal filter, flattened-out and a small hole torn in the middle will fit into your basket.
Amount of coffee depends on the quantity that you're making and how strong you like it. Suggested amount is 2.5 cups for a 45 (or 42) cup urn, I personally, use 3.5 cups.
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