Have to hold down keypad on wall to get door to

Have you checked the tracks on both sides? If the door closes when you hold the wall button there may be an obstruction or a bad guide. This could exert enough resistance to make it stop and reverse. Holding the wall button allows it to keep going past the problem.

Press and hold for 3 seconds the lock button on the wall control.

Check your door sensors. Make sure they are pointed at one another and the small light on each one is lit and not flickering. Tweak them a little. If you cannot get both lights to come on you have a bad sensor.

If the main light flashes 10 times when you try to close the door it is a sensor problem. Make sure they are not flickering ever so slightly and that they are not loose on their brackets. Tweak them a little bit.

If the main light flashes 10 times when the door reverses it is a door sensor problem. Look closely at the green lights to make sure one isn't flickering ever so slightly. Tweak them a bit.

If the main light flashes 10 times when the door reverses it is a door sensor problem. Make sure they are pointed at one another and the small light on each one is lit and not blinking.

Your door sensors are most likely misaligned. Each of them should have a small light that is lit and not blinking. Tweak them until both are lit.

it works but it is annoying: you will have to hold down the button on wired wall unit. hold it until the door closes. also if you have the keypad outside it also works the same way, type code and hold the enter button

IF THE DOOR CLOSES ALL THE WAY WHEN HOLDING DOWN THE WALL BUTTON AND REVERSES 6" FROM THE FLOOR WHEN NOT HOLDING THE BUTTON.
I WOULD GUESS THAT THE SAFETY EYES ARE MOUNTED ON THE TRACK.
WHEN THE DOOR CLOSES THE TRACK AT THE BOTTOM IS TOO TIGHT CAUSING IT TO FLEX AS THE DOOR GETS NEAR THE BOTTOM. WHEN THE TRACK FLEXES THE EYES ARE POINTING FURTHER AWAY FROM THE DOOR AND EVENTUALLY THEY ARE TOO FAR OUT OF ALINMENT AND THE LED WILL GO OFF - THE DOOR GOES BACK UP.

SOLUTION: YOU CAN USE THE CLAW END OF A HAMMER TO TAP THE TRACK OUT A LITTLE WIDER - TAP NEXT TO THE WALL ON THE BRACKET THAT HOLDS THE TRACK TO THE WALL. MOVE THEM ABOUT 1/4" EACH SIDE.

OR

YOU CAN MOUNT THE BRACKETS TO THE WALL OR THE FLOOR.

THIS SHOULD SOLVE IT

HAVE A GREAT DAY

TRY THE DOOR MANUALLY AND RUN THE OPENER DISCONNECTED FROM THE DOOR(WITH DOOR IN CLOSED POSITION).

THIS SHOULD ISOLATE THE PROBLEM (ACTUAL DOOR PROBLEM OR OPERATOR PROBLEM).

HOLDING DOWN THE WALL BUTTON OVERRIDES THE SAFETY EYES.
WHEN HOLDING IT DOWN MAKES THE DOOR CLOSE PROPERLY THE PROBLEM IS IN THE SAFETY EYES.

ARE BOTH LEDS ON? - CHECK FOR A LOOSE OR BROKEN WIRE.
ARE THE EYES WIRED CORRECTLY?
ARE THEY AIMED AT EACH OTHER?

IF THE DOOR STOPS/REVERSES (WITH DOOR CONNECTED) WHILE HOLDING DOWN THE WALL BUTTON TO CLOSE YOU NEED TO CHECK THE SENSITIVITY ADJUSTMENT.

HOPE THIS HELPS