Auto attendant I need to turn auto attendant off, so that I can transfer lines.

If the transferred call is being handled by the auto-attendant using supervised transfer, it may be the pilot number of the auto-attendant. Once the call is accepted the CID of the caller should be displayed. Set your AA for blind transfer and the CID should display almost immediately.

Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

By programming. If the Auto Attendant is the DISA card, you can tell it to listen for the FAX tone and transfer it to the fax extension, or, you can program the 3rd number to ring only the fax extension and no others. Both require programming in the system cabinet.

Carl

The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

feature 982 password:67372867, press next til you see answer lines:y, change to n, press release

You need to go in to system admin of the phone system and remove the lines from preset forward that goes to voice mail group 440 or if it is set for delay remove preset forward destination.

You have a selector code that is disabling transfer operations. Login with administrative account find selector code assignment (under Auto Attendants (3)) find a selector code 1 or 2 and see what it does. Change it to direct extension transfer . In a partner selector code 1 and 2 shouldnot be used.
Cheers

Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.

You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC