Getting message "problem with printhead k and y" what do I need to do to correct issue?

Hi,
0xc19a0013 or no code Check the cartridges
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you find.
Step 1: Replace empty or low cartridges
Step 2: Make sure the cartridges are installed correctly
Step 3: Use the automatic printhead cleaning utility
The automatic printhead cleaning utility is available only if you installed the HP software that came with the product.
If the print quality is acceptable on the test page, you are done, and there is no need to continue to troubleshoot. If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. If the print quality is still not acceptable, 'Remove, clean, and reinstall the printhead' .
Reset the HP Photosmart B8550 Printer
The error message might disappear after you turn off the product and turn it on again. After you make any adjustments to the cartridges or the printhead, reset the product in order for the error message to clear completely. Follow these steps to reset the product.
1.Press the Power button to turn off the product.
2.Disconnect the power cord from the back of the product.
3.Wait 30 seconds.
4.Reconnect the power cord to the back of the product.
5.Turn on the product by pressing the power button.
Check the product control panel display. If the error message disappears, you are done, and you do not need to troubleshoot further. If the error message persists, continue with the next section, 'Remove, clean, and reinstall the printhead.

Read More Help.....HP Printer Support

Thanks,

1) The Support Code b200 is an error message that may arise with the text which states "Printer Error Occurred", or "Contact the Service Center".

2) You will receive this message on your printer due to an electronic problem which may arise in the ink cartridges.

3) Open the top cover of your printer. Discard all the cartridges. Get rid of the printhead by lifting the lever which is placed just near the cartridge cradle, then take the printhead from the printer.

4) Re-insert the printhead back into its correct position, and ensure to lock the lever. Insert all the cartridges into their correct position, and confirm that there is no open door.

5) Unplug your printer cord from the electricity board, and keep it unplugged for a few minutes.

6) Let the printer cool down. Plug the printer back again.

Printhead error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.
First step trying to fix this is to turn printer off, and back on after 10 seconds. If this won't clear it, try and plug the printer in a different power point straight into the wall. If the error does not clear, the printer will probably require service to correct the issue.

Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:

• Low ink levels
• Ink cartridge approaching expiration date

CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:

1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access door
2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridge
3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tape
4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridge
5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.

Identifying parts of the printheads Use the table below to identify the parts:

1. Printhead handle
2. Printhead tower
3. Copper contacts
4. Plastic tape
5. Ink nozzles

Do not touch:

• Copper contacts
• Ink nozzles
• Printhead tower

When you install new printhead in the printer, you will get a message" New printhead detected ,load papers in paper tray and press start. If u do not get this message,that means you have not installed printhead properly. Visit www.kodak.com/go/printheadsupport and click on 3 rd link installing or replacing a printhead to see how to install printhead correctly

you will need to contact HP for replacement parts here is there technical support # 800-474-6836 they are open 24-7

Hi there,

How to remove a printhead

1. Press the on-line / off-line key on the printer operator panel to set the printer off-line.
2. Use the upper softkeys to scroll to the 'Replace printhead' card
3. Press the softkey below the 'Replace printhead' card to enter the wizard.
   An introduction screen displays the message 'Use this wizard to replace printheads. A roll is needed for calibration.'
4. Press the key for 'Next'.
   The screen displays the message 'Select roll to use'.
   The system does a calibration at the end of the wizard. You can only calibrate on the defined media types. When calibration is not possible with the media available on the printer, the system asks you to load the correct media. When calibration is possible with one of the rolls, the system automatically uses the correct media roll. When calibration is possible with both rolls, use the lower softkeys to select the roll to use.
5. Press the key for 'Next'.
   The screen displays the message 'Carriage moving to centre position...' while the carriage moves to the centre.
   The screen displays 'Open top cover.'
6. Open the top cover. The screen displays the message 'Replace printheads' and the printheads that you must replace. Find the correct printhead number on the printhead carriage.
7. Press the front of the printhead cover to unlock the cover.
8. Open the printhead cover.
9. Pull out the printhead and remove it.

How to place a printhead

1. Remove the protective tape from the new printhead.
   Do not touch the contact and nozzle areas of the printhead after you remove the protective tape.
2. Place the new printhead in the printhead holder.
   The printhead only fits in one way.
3. Close the printhead cover.
4. After you replaced the defective printhead, press the softkey for 'Next'
5. The screen displays the message 'Make sure that all head covers are properly positioned.'
   Press the key for 'Done'.
   The screen displays the message 'Close top cover.'
6. Close the top cover.
   The screen displays the message 'Carriage moving to home position...'
7. The screen displays 'Calibrating...'.
   The calibration process takes several minutes.
   You can stop the calibration process at any time. Press the key for 'Cancel' to stop the calibration process.

Regards,

Anirban Mazumdar
http://www.ikarmatech.com

the problem is your printhead is bad . do a print test by presing both arrow buttons at tah esame time for two seconds, look fo rthe line that reads bad dots. if the value i sgreater than 000 yu have a bad printhead
jay

In regards to the error message with the printhead missing or come loose......I had that issue just shortly after I installed my printer. I was going crazy trying to fix it taking it out and reinstalling which was a pain, removing the cartridges and then the printhead to no avail. Finally I got smart and disconnected the power cord from the printer itself, not directly from the outlet. Once I did that and turned the printer back on the error was gone. It might have been a fluke, but it worked for me, so you might want to try it.

Check the wiring assemble connecting the printhead to the printer and where the wiring connects to the printer. Anything loose here would prevent the unit from correctly reading the sensors on the printhead. Just a thought.