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If you mean it won't start up, to the left of the screen there is one slide button, briefly press it down, and it will start. :D My apologies if this doesn't help..
i really dnt kno
this happened to me too
im tryin to fix it
the best thing u can do is call em up on sandisk.com IF u havnt already tried to mess wit it already
if u do find out how to fiix it, PLEASE email me at [email protected]
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