I need a usb cable to connect my janome 10000 to laptop...I just purchased this machine, it came with the old cables..can I use any usb cable or does it come from janome...and where can I get one...thanks, tami

First try a different USB cable. (It's a standard USB 2.0 A/B male at both ends cable; it's often sold as a USB printer cable. The cable should be 6' or shorter.) Try a different port on the computer; ports can fail either due to high or low current issues. Ports also fail if the cable is loose in the port slot. If you are using a USB hub, try a direct connection. Make sure that you are using the type B port on the sewing machine.
If you still have problems and the computer USB ports work with other devices, then try putting your embroidery design on a USB drive (note: FAT32 format and less than 4GB capacity drives are more likely to work). Check if the USB type A port works with the flash drive. These machines only talk to Windows OS machines.

If the USB devices fail, you may need to have the machine serviced. Fixing the USB port requires opening the sewing machine.

I hope this helps.

Cindy Wells
(The most common problems with all USB connections is a bad cable preventing full communication between the device and the computer.)

You can go the the Janome web site to find drivers for your computer. When you save designs to the memory card you must save them in a folder (emb, i think}.Put a blank card in the machine while the machine is off anf=d then turn the machine on,,,It will make the folder for you.

Good Luck

you might try janome customer service about where to get a
disc

I am trying to help a friend who got Vista 32 bit OS and cannot use her transfer cable. She is on dial up so I thought I'd locate the driver and take it to her. I am having no luck finding it. She has her original machine CD but I did not find the driver there. She has no other software for embroidery. What's next?
Holly

The Janome website may have a driver you can download.

Have you got the cable that is compatible with your machine. If you are running Customiser 10,000 on your computer it should be fine otherwise it could be that you are running Windows7 not sure about that though.

Go to the Janome website and download the updated software that will allow Vista to have the correct driver. www.janome.com and click on Downloads.

Un fortunatey if you didnt make a copy of the original disc and you definitely have lost the original, it means purchasing the whole lot again.

You need to have Customizer og Digitizer pro to send design by cable to you MC10001.

You can also use a PCMCIA adapter in your MC10001 and a CF memorycard..you also need a memorycard reader to write to your CF card from your computer

here's how I do it.
1. Get the design into jef or sew format (the only kinds janome reads). You probably already knew this, but some newbies try to use pes or art files.
2. Save it onto your computer (and remember the name of the file). I have a folder in my computer labelled "embroidery files" and then have subfolders dividing up those designs - such as animals, flowers, fonts.
3. Hook your sewing machine up to the computer via the USB cable.
4. Pull up your Janome "Easy Transfer" program (it came as a CD with your machine - this is NOT the customizing software).
5. Use that program to find your embroidery file. It's not going to show sew and jef in the same file - you'll have to switch back and forth.
6. On your sewing machine, click on the bottom button (under the screen) that shows the computer to the sewing machine (the third one).
7. Now click on the computer software "write to machine" or whatever it's called (it will be on the top tool bar).
8. Your file will be written to the sewing machine's memory and organized by the embroidery hoop size (A, B, C).
9. It will stay in the sewing machine memory until you use the cable hookup to delete it (reverse of the writing).
10. The 10001 software ate lots of the resident memory in the sewing machine - you can't store as many designs in it as the 10000 would allow. That's perfectly ok, as it only takes a few moments to move designs in and out of the machine.

To be perfectly honest, I vastly prefer doing the USB cable transfer to using the memory card jammed into the card reader deal. It's easy and quick.