One communications with avaya phones :( - Avaya 5610 IP Phone

Hello Tom,

Avaya actually has SEVERAL "PARTNER"
models referred to as 18D... but when I was associated... they WELCOMED CUSTOMER CONTACT opportunities in the
continental U.S. ... call their toll-free Heipline,
available 24 hours a day, at 1 800 628-2888.


You should first check your owners manual...

The most likely cause:
is the "DND" (do not disturb) Feature is "ON".

If you books are not immediately available AVAYA customer support can assist your EVERY COMMUNICATIONS NEED.

For free manuals check out the URL (link) below...

If you are still stunned (a lot of buttons) comment me back with the EXTRA 3 characters in the name... and I'll look up your precise model.

Results 1 10 of 10

Hello there,

As an aside, I hope you are not referring to Voicemail which is a different thing entirely/

Avaya 9620 is an IP only Phone. This means it CAN ONLY be connected to an IP Phone system.
Excerpts from guide
'Which systems can you connect your telephone to?
This telephone is intended solely for connecting to Avaya communication servers. '
'These telephones are intended for connection to Ethernet/LAN interfaces of IP-capable Avaya telecommunications systems
and fulfill the basic requirements of Directive 1999/5/EU (R&TTE)'
'The design of these telephones makes them unsuitable for direct operation on interfaces of public telecommunications networks'

All this means is that you cannot connect your phone direct to a normal Telephone line.

Please read the beginnning of the guide here.
http://downloads.avaya.com/css/P8/documents/100077496

So , it looks to me that there used to be ONE telephone system for your two Companies and now you have split up, NO ONE appears to be taking responsibility for programming the AVAYA Phone system to which your telephone is connected. It MUST be somewhere in the building !!!
Try and find it. IT will be here that the answerphone facility is programmed....definitely NOT your phone.

Is this a Definity, Communication Manager or IP Office?
Press, HOLD, 5 6 4 6 3 3 (LOGOFF) #
If that doesnt work, try: MUTE, 5 6 4 6 3 3 (LOGOFF) #

Which system is this phone on? IP Office Communication Manager?

There is a button that looks like an envelope, pressing that should get you there. But if it doesnt, voicemail could be down.

Various potential network problems might be causing the problem. Access the Network Audio Quality screen. In the event you experience poor audio quality during a call, the problem is likely with your network. This screen provides information that can help identify causes of poor audio quality. Note: Note: The Network Audio Quality button displays only when you are on a call (off-hook). 1. Select Network Audio Quality from the Options Main screen (accessed by pressing the phone's Option button). If administered, the Audio Status screen displays. 2. To return to the first Options Main screen, press the Return softkey.

Which system is this on? IP Office, Definity or Communication Manager?

Wha???? This is an analog conference phone. Plug it into an analog phone port....

Not sure what your question is.

Try to login manually from the avaya not from the computer. it will log you in. but you might also need to check with your CCO (call center operation desk) and which software you are using to log in and check if you have an outside access, if its still not working submit a trouble ticket at your company's website. reinstalltion the application will not work if the access is not there. avaya are very safe phones and i am also using the avaya 4620sw ip phone. it happens sometimes when you login using the softphone but try to login using the hard phone. it should log you in, but will it solve the purpose. you need to check. All the best.

Basic network troubleshooting would be the first step. Can you ping the Ecas server?

This is the forums for Avaya, I would repost in the Nortel side. BUT, i do know the CICS needs to be of the correct revision to work with CP.