Try to uninstall/reinstall driver from Device Manager or check if the driver even exists. If not, have it personally checked by a local technician. It's either defective or just lose.
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Any chance someone went near the DVD/VCR and dusted with some Pledge or any kind of dusting spray? It sounds like something has got the DVD driver chip acting crazy. May be a faulty disc tray switch telling the controller the door is opening and closing all the time. If its brand new, do you have an opportunity to take advantage of a warranty claim?
check the IDE/SATA cable,if its connected,now u must to become sure from lens.maybe it need to cleaning.therfure,if after cleaning this problem still apear,so u must change the board or somethings in it by testing
Replace the rubber belt inside. That rubber belt keeps other rotating parts inside to move faster as the motor is running, replaced it with a tight one so that when your insert a cd the optical inside can easily read your cd. The optical lens need to run with as a desired speed of your ROM xspeed.
Put a new gear belt and replace the old and tired belt inside.
your dvd may have power to open up so that you can insert the cd but the only possible thing that i can suggest is that the cable attached to your dvd may be damaged or try checking if your computer recognizes your dvd and if its not recognized... it may have problems on the cable or the hardware itself.
if the device is set up as a master and not a slave device it may be interfering with the hard drive. check the jumpers on the back of the device. If it's plugged into the same cable as the hard drive it must be a slave device. Otherwise, check your bios upon bootup to see if you it's trying to boot from the device instead of from the hard drive.
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