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My New Bright Holiday Express train set is 10 years old; sometimes stops on the tracks or moves very slow even when the speeed is put on high. Please advise.

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Make sure your track is clean. take a green scrub pad and rub the track to clean off any tarnish

Posted on Dec 28, 2009

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Hi there,
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Posted on Jan 02, 2017

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Have lights and animation, but not rolling around the track. Driving Wheels of locomotive do not move, even by hand


If the drivers do not rotate under any circumstances, the internal drive mechanism may be jammed.

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Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

Nov 25, 2013 | New Bright 384 Holiday Express Animated...

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Hi having trouble with our new bright musical holiday station electric animated train set...very frustrating as one of the train tracks broke off a little part so no matter what my husband tries to do the...


Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

Dec 12, 2010 | New Bright 384 Holiday Express Animated...

1 Answer

We are having difficulty turning on our New Bright Holiday Express Animated Train set. Husband and I have been trying to figure this out for our eager 2 little boys. The remote seems to turn (red light)...


Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

Dec 09, 2010 | New Bright Small Holiday Express Train

1 Answer

Each yr my New Bright Holiday Express train gets slower and slower the longer it runs. Finally it just stops. Every thing else seems to work: lights, etc.Train shop specialist say its the engine, not the...


check the electrical current to the trans former , then check the out put from transformer, may not be getting adequate electricity flow to operate , and if you continue to operate under required current , it may damage engine and or transformer , gd luck

Nov 23, 2017 | New Bright Small Holiday Express Train

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Holiday Express Train Set


We struggled with this just today...finally figured out that you have to twist the small piece right behind the bell on the top of the locomotive.

Dec 18, 2009 | New Bright Small Holiday Express Train

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Where can I buy a track clip for my New Bright


http://www.newbright.com/

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

Nov 28, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

An electricalroblem with Holiday Express train


This train set is very particular and getting it to work each Christmas is a family tradition in frustration. First you must make sure that all the pieces of track are connected properly and that the track is perfectly symmetrical and flat. We double-check the battery positions every year and find one in wrong. There are + and - signs, but they're hard to see; use a flashlight. There is a black toggle switch below and behind the red stack that toggles forward (to make the train go forward) and backwards (reverse); straight out perpendicular to the train is the "stop" position. Also, you have to start at a stop/switch station. One other note: behind the red stack, there is a smaller black stack. If you turn this, you can make smoke come out of the stack. I think I remember someone suggesting a drop of cooking oil. Hope this helps!!! Hope you get it set up for Christmas!!!

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1 Answer

New Bright Holiday Express Animated Train - figures do not move


Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

Dec 22, 2008 | New Bright 384 Holiday Express Animated...

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