Cannot remove upper burr

SOURCE: the upper burr stuck upside down!

Yes, this butter knife trick is the way that Capresso customer service recommends. Just to clarify the tip of the butter knife is the only portion inserted...DO NOT shove the entire blade into the grinder. Just the tip in the furthest to the right side of the "smiley face ****" that is on the top of the grinder without the clear plastic hopper. just imagine a birds eye view. Once you have the tip of the butter knife all the way to the right of the "smiley face ****" then just rotate counter-clockwise until it does not go any further. This should have dislodged the top part of the grinding cone and then simply pick it up with your fingers, flip 180 and put it in the correct way.

SOURCE: Hmm, I have Capresso Infinity Burr Grinder #560,

I've posted this in a few other places on this site (there are many ways to ask the same question), but try putting the clear bean container back on and untwisting as if to unlock it -- the problem isn't just that we put the upper burr in upside down, but then we locked it into place with the bean container. More info at http://www.fixya.com/support/t4009992-upper_burr_stuck_upside_down or try Capresso at 800.220.5701.

SOURCE: Hmm, I have Capresso Infinity Burr Grinder #560,

Yes! I had the same issue with putting the burr in upside down and then twisting it an effectively "locking" it in there incorrectly. I tried the "knife" solution that worked for some people here, but it was placing the bean container back on and twisting counter clockwise that did the trick!

So glad I found this thread and didn't give up trying to fix my burr grinder (which we love).

Thanks to jaybayca!