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Go to Citizens web site and they have talking manuals that guide you through the process. Just used the service a week ago for a Skyhawk I bought online and it was great.
Being able to tap it and bring it back is a sure sign that there is a contact problem most likely in the circuit board. This is the worst case scenario. I would try going to a watch maker/technician to see of having the watch AC'd or reset fixes the problem. If not then I would have them look at the circuit board/movement. This may have been damaged during battery placement from too much pressure.
If you have trouble finding a qualified watch maker/technician you can go to Citizen.com to look up their service center or an authorized service center near you.
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