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Posted on Nov 24, 2009
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No sound in Dell Inspiron 710m Cannot play music or talk on skype.

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mukhtar21 shaikh

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  • Dell Master 2,022 Answers
  • Posted on Nov 24, 2009
mukhtar21 shaikh
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Make sure you installed the sound driver properly and it is not showing yellow mark in device manager. if it is there kindly follow this steps to solve this problem .1st thing you need sound driver if you have original disk or software with that is fine otherwise you can download the driver from this link,
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R90698&SystemID=INS_PNT_PM_710M&servicetag=&os=WW1&osl=en&deviceid=2551&devlib=0&typecnt=0&vercnt=1&catid=&impid=&formatcnt=1&libid=3&typeid=-1&dateid=-1&formatid=-1&fileid=118248
Right click on my computer and go to properties then hardware in that click on device manger and choose the sound and game controller option just expand the list it will show the sound card. If there is any other device is listed with yellow mark just uninstall it and click on scan for hardware changes.

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Plug in Microphone not working in Dell Inspiron Laptop

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Dell Inspiron 710m PC Notebook Problem

Go to "Device Manager" and look if any yellow or red alerts are being displayed next to any devices. To access the "Device Manager" go to the 'Control Panel", "Administrative Tools", "Computer Management" and select "Device Manager" located in the left side column.
If there is an alert, double click on that device to determine the problem, i.e.… device not configured, cannot start this device, etc…
It sounds like all your software drivers got blown away or can’t load. If that’s the case, try running diagnostics. Press and hold the <Fn> key while powering the system on. This will initiate a diagnostic routine to check your hardware.


Your responses are intended to improve the level of service provided. Please show your appreciation by rating your experience.
Thank You.
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Mic not working in 710 M

Hello poo.
Can I assume that your audio is still working? Let's look at a couple of things within your notebook.
1. Open Control Panel than open Sound and Audio Devices.
Click the Audio tab. What should be listed in both playback & recording is device AC97? Click the Voice tab. Same device should be there. Close all opened windows except Comtrol Panel. Open System.
2. Click the Hadrware tab, than click Device Manager.
Scroll down to Sound, video and game controller. Click the + sign to list all devices. Do you see the AC97? Is there any yellow ! points?
3.If you saw the AC97 in all places described & you have no yellow ! point the odds are your internal mic chip is defective.
The only way to fix this is through Dell & they would replace your mainbord in the notebook. However if you wish too I can explain how to uninstall your sound device driver & reinstall the sound/mic driver software just to make sure. Ready?
While still in Device Manager. Right click once on AC97. A small window will display, left click uninstall. Your notebook may ask if your sure. Click yes. Close all opened windows. Re-start your notebook. Right click on your desktop & creat a folder, name it AC97.
We need to go to Dell now. Click the link below.
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_PM_710M&os=WW1&osl=en&catid=&impid=
You'll notice the page opends to your Inspiron 710m.
Click the + sign next to Audio. Click on STAC 9750 AC97.
The download page loads. Click the ( Download Now ) button.
You can either Run it now or save it in the AC97 folder you created. Once the download finishes. Close all opened windows.
Last part. Click the start button, than click run. Click Browse & open the AC97 folder click the file R90698.EXE. Click ok.
The driver software will start to install. Once finished re-start your notebook. To test your mic. Open Control Panel, open Sound & audio devices. Click the Voice tab. Click Test Hardware tab. Windows may run it's own little test befor opening the test page.
Now your at Microphone Test page. Follow the instructions.
If you heard yourself through the testing your mic is working.
If the testing failed..... Than we are back to a defective mic.
I hope this has helped.
If you have any more questions feel free to post them here.

Good Luck & kind Regards
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I'm thinking when was the last time you reformatted? I know it's a hassel but it comes the time when you have no choice. Do you have your audio coming from the screen? It so then I would try speakers. They're cheap enough these days. If this works then I would be hopeful that your screen is still under warranty.If not then you may need to pull your laptop apart and replace the sound card.
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