Wii controllers not working with new super mario game

This video might help:http://www.youtube.com/watch?v=ROgIC2mBnVE&feature=related

Hi,
If you need specific help with super mario bros please give me a detailed description of your problem and I would be glad to assist you further.
Thank you,
Lee

It may be that the disk is damaged or that you are not inserting it properly.
http://www.nintendo.com/consumer/systems/wii/en_na/ts/gameDiscs.jsp#wont_play

Please leave feedback for this answer, thanks.

there is no world 9 in new super mario bros.
there is however a world 9 in New super Mario bros. Wii

Sounds like she has a wii modchip or something installed. Otherwise, you either have a bootlegged Super Mario Bros. disc or there's something wrong with the Wii disc drive. I'm assuming you went through their online troubleshooting support. If you still have a valid warranty, you can send it over to Nintendo Repair and they'll fix your Nintendo Wii up good as new for no charge at all. Not even shipping!

Sometimes this will happen when the wii remote is running out of batteries. Check and see that the batteries are charged.

Are you playing Super Mario Smash Brothers?

Try cleaning pin connectors in game

could be played to much or the disk might be scrached.

This game has not ne code. And don't be a wuss you can ceat the game. But I recomend Ign.com for in game help.