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Posted on Nov 21, 2009
Answered by a Fixya Expert

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Unable to update firmware on sansa clip+

I have a Sandisk Sansa Clip+ and cannot seem to update the firmware. The ''firmware updater'' doesn't find any updates but I see from other users that they are using newer versions. I've tried doint it manually but am not having any luck. I'm using V01.01.05A

1 Answer

YourZEN

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  • Master 820 Answers
  • Posted on Nov 22, 2009
YourZEN
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Hello,

Next link refers to the Sansa Firmware Updater, you tried to use for
updating:
http://kb.sandisk.com/app/answers/detail/a_id/300/kw/update/r_id/101834
The updater download link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
NOTE: Administrative access is needed on your PC to run the Sansa Firmware Updater

NOT supported:
MAC & Linux
When running MAC or Linux instead of a Windows based computer, the updater will not work.


Checking the answers page for information support, see the page:
http://kb.sandisk.com/app/answers/detail/a_id/4303/kw/update/p/555%2C1727/r_id/101834
Sandisk comes with next results:

For the Sansa Clip there are updates available:
- Clip Firmware Update (latest version 01.01.32 & 02.01.32)
Sandisk Forums page:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109

For the Sansa Clip+ there are no updates:
- Clip+ Firmware Update (not available yet)

Sansa Clip+ user manual:
http://mp3support.sandisk.com/downloads/um/clip+-en-um.pdf

5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Dec 22, 2007

SOURCE: SanDisk Sansa Clip is stuck on connected.

Do this first:
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=849&query.id=66344#M849

Then update your firmware:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=718

I think you need to connect to a PC though, not sure

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Anonymous

  • 2 Answers
  • Posted on Dec 22, 2007

SOURCE: New SanDisk Sansa Clip freezes

Do this first:
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=849&query.id=66344#M849

Then update your firmware:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=718

I think you need to connect to a PC though, not sure

Anonymous

  • 24 Answers
  • Posted on Nov 11, 2008

SOURCE: sansa clip installation

What you need to do is update your Windows Media Player. I believe it has to be WMP10 and higher. Let me know if that works. Oh and you also need at least Windows XP Service Pack 2. so update your windows software

Anonymous

  • 11 Answers
  • Posted on Jan 11, 2010

SOURCE: My pc is not recognizing my sansa mp3 player clip model 1GB. Do I

Here is the manipulation to be done to remedy this.

To begin, open Windows Explorer and click the Tools /Folder Options /Display. Look in the list "Hidden files and folders" and check "Show hidden files and folders."

  • Right click on the icon "My Computer" from desktop and then click Properties. Then click on Hardware then Device Manager.
  • Right click on the line marked "Unknown Device" and click "Update Driver".
  • Then in the wizard to update the hardware choose "No, not this time."
  • Click "Next."
  • Select "Install from a list or specific location (Advanced)".
  • Click Next.
  • Then click on "Do not search I will choose the driver to install".
  • Choose from the list of hardware USB hub.
  • Click Next.
  • Click on "Disk".
  • A window opens. Then click "Browse", go to C: /windows/inf and select usbstor.inf and click Open.
  • The path of the selected driver will appear in the previous window. Click "OK". The driver will be installrd and you have a line called "Device USB Mass Storage".
  • Choose from the list of hardware "Storage Volume".
  • Click "Next."
  • Click on "Disk".
  • A window opens. Click "Browse", go to C: /windows/ inf and select volsnap.inf select and click "Open."
  • Then the path of the selected driver will appear in the previous window. Click "OK". The driver will be installed and you have a line called "Generic Volume".

Anonymous

  • 593 Answers
  • Posted on Jan 30, 2010

SOURCE: my sandisk sansa clip 1gb wont turn on

Make sure the player is fully charged. 1. Connect the player to the PC. 2. Make sure the computer detects the player.
NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary.
To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
If that does not do it, re-seat the battery: Here is how to get to the battery, 1. Press the battery compartment in while sliding to the right. 2. Remove old battery. 3. Insert new battery or reset the old battery. 4. Close the battery compartment. Then try and see if it will come on with out the battery hooked to your computer. 1. Remove the battery. 2. Connect the player to the PC to verify if it turns on. 3. Re-seat the battery to ensure proper connection. 4. Verify if the player turns on.

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Related Questions:

0helpful
1answer

Hi Joe, can you please help me. I have no clue how to use my sandisc clip 2mg player. I tried but the songs do not play, keep locking and I wanted to delete and start over. Please can you help me? Thanks,...

THE LINK Download the sansa updater and you will get the manual and Media CONVERTER and any new firmware updates+
Recovery
Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic go to /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa
0helpful
1answer

I lost my install disc where can i download the software for my computer?

You don't need the small cd that came with the Sansa Clip.


http://www.sandisk.com/


Go to the website, clik on support

Clik on Sansa Clip


If you installed the updater when you first got it.. the updater will be located in your program folders Sandisk/Updater.


The little CD was for installing the Rhapsody download software if I remember right.


You can update the firmware on your clip either by using the updater or doing manually.. all the instructions are on the support site.


Good luck!

0helpful
1answer

Sandisk updates

Hello,

Support for the Sansa Clip and Clip+ is on next page:
http://kb.sandisk.com/app/answers/detail/a_id/4303/session/L3NpZC90QlVmeEQ1aw%3D%3D/sno/0

For Updates for your player on Windows Operating System, you can use the Sansa Firmware Updater (>METHOD 1<).
Having another OS or when you want to update manually, you can go to the Sansa Forums / Update Board site (>METHOD 2<).
See next page for the Updater and Forums, follow up the steps:
http://kb.sandisk.com/app/answers/detail/a_id/300
1helpful
1answer

My computer does not recognize my sansa clip

font.f1 {font: 12.0px Times} Hello and thanks for contacting FixYa Technical Support.

Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)

Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.

For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware Updater

Also, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
---------------------------------------------------------------------------------------------------------
  1. Turn on the Clip
  2. Put the device in Hold (move Hold button until orange is showing)
  3. Press and hold the Center Button
  4. Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
  5. Wait for the Clip drive to mount
  6. Follow instructions below and drag files to the Clip drive
---------------------------------------------------------------------------------------------------------

Let me know if this helps.

Regards,

-Mactechtrainer
1helpful
2answers

My Sansa Clip died after installing Rockbox!

Maybe installing Rockbox makes your device corruption. If plug the device to pc, the pc still recognize it, update new firmware from sandisk official site, http://forums.sandisk.com/sansa/
Good luck
2helpful
1answer

Its just frozen

Hi there,

Well first of all you can try the following steps -
1. Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
2. Go to the Sansa website and download the "Sansa Firmware Updater."
3. Select "Run" when the updater installs. (Installation will take less than two minutes.)
4. Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
5. Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Good Luck!!

Thanks
4helpful
2answers

My sansa sanclip just froze.iit was charging and

Hi.

You have two Solutions.

Solution 1:

Resetting the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

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Solution 2:
Updating the Sansa Clip Firmawre:
  1. If it's not installed yet, download and install the Sansa Firmware Updater.
  2. Connect your Sansa Clip to the computer.
3.1. Assuming there's a new firmware available, the following message will appear on your lower right task bar. Click on the balloon message:

*************************************
68bf43c.gif
*************************************
3.2. 3b. OPTIONAL: You can also manually run the SansaUpdater from your programs files. Most likely it will be under All Programs > SanDisk > Sansa Updater > Sansa Updater.

4. Select the Firmware check box.
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9bfa31c.gif
********************************************************************************************

5. Click Download Now. Firmware downloads and updating starts.

********************************************************************************************
72ec881.gif
********************************************************************************************

6. Click Finish after the firmware has been downloaded.

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********************************************************************************************
7. Disconnect your Sansa Clip from the computer.
8. A "Firmware upgrade in progress" message will appear on the Sansa Clip's display screen. The device will turn itself off after the firmware is updated.

Additional Help:
Sansa Clip Manual Guide.


If you need any Further Help Just don't Hesitate Asking me.
Thank You For Using Fixya.
Good Luck.


0helpful
1answer

SanDisk Sansa Clip 2GB stuck on refresh after charging

download the firmware update!

I had same prob- gone after update

here is link to update:
http://www.sansa.com/support/sansa_clip/faqs

good luck

Joe
0helpful
1answer

Sans Clip 1 Meg Player

I would try seeing if you can update the firmware, you can find Sandisk's Sansa Clip Firmware updater off to the right on this web page:

http://www.sansa.com/support/sansa_clip/faqs

Let me know how that works for ya.
0helpful
1answer

Sansa Clip not turning on

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep
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