RIM BlackBerry  Pearl  8100 Logo
Posted on Nov 21, 2009
Answered by a Fixya Expert

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Phone turns into a white screen with hourglass in the middle then shuts off. happens several times a day.

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  • Expert 87 Answers
  • Posted on Nov 22, 2009
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Joined: Nov 11, 2009
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Hi it is because the BlackBerry Pearl 8100 smartphone cannot initialize the BlackBerry Device Software or there is a corrupt operating system file.
To resolve this issue, reload the BlackBerry Device Software on the BlackBerry Pearl 8100 smartphone.
To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following steps:
1) Open BlackBerry Desktop Manager. 2) Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager. 3) Double-click Application Loader.
4) Click Start under Update Software to start the installation process.
5) Type your BlackBerry smartphone password, if prompted, and click OK.
6) Select Options under Device Software Options.
7) Select the check boxes next to the names of the applications to be loaded, and then click Next.
8) Click OK > Next > Finish.
9) When the process has completed, the message The loading operation was successful will appear.
10) Click Close to return to the BlackBerry Desktop Manager.
I hope this information will be helpful to you.

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The BlackBerry has the feature on auto-start. When you insert the Battery, the device will automatically boot-up. It'll be showing an hour glass while loading the settings. But if it is longing for more than 10 minutes, there might be some error in the OS. It's better to contact a near-by authorised Service Center.

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