I have an xact radio for sirius radio. i have lost the ability to receive signals to my radio. sirius has sent signal and radio incates full signal power. i continuiosly have message on scene saying to call siirus. they have done what they can and suggest contacting you. can you help.

Its the antenna problem.either the antenna itself is faulty.but if you have got the antenna checked and its proper then its problem with the connection of antenna.the place where antenna connects is got shorted or the antenna is not got conneted there properly.but if the antenna is old replace the antenna and check out.
Sirius Radio boasts no commercial interruptions with its satellite radio subscription; but, from time to time there are interruptions in the signal. The good news is that problems are usually easy to solve. Most of the time, the solution is as simple as proper placement of the antenna or properly docking the Sirius Radio.

Signal Obstruction While Driving
1. When the "Acquiring Signal" message is displayed on your radio while driving, this means there's outside interference. This will usually be remedied as soon as you move through whatever source that is obstructing your signal, such as tunnels or overhanging trees. If this is a frequent problem, ensure that your antenna is mounted somewhere high on your vehicle like your roof.
Signal Obstruction in Your Home
1. If you are having difficulty with your home receiver acquiring a signal, ensure that the antenna is mounted correctly. If you are using a Sirius indoor/outdoor **** shell antenna, try moving it to a window ledge or an open spot for clearer reception. If you are using an outdoor antenna, make sure it is mounted high on the roof where it is free from obstructions. A high, clear point is always the best placement for an antenna for optimal results.
Antenna Not Detected
1. If your display is telling you that your antenna is not connected, first make sure that the radio is locked into its dock completely. Once the radio is in its proper position, it should connect to the antenna and work properly. If it doesn't, take a look at the antenna wire itself to make sure it's connected to the receiver or docking station if you are listening at home. If it's still not working, check the wire and make sure that it is not damaged. If it has been damaged, replace the wire.
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